CARRIER SERVICE UPDATES

Check back regularly for the latest carrier service updates and alerts to help you make smarter shipping decisions.
Last Updated: 2/2024

Below are service alerts from international carriers. All updates are accurate as of the date provided.

Partial Service Suspension
Full Service Suspension

Delayed Services

GLOBALPOST SERVICE UPDATES

Mexico| Updated 2/12/2024

Mexico – Update on postal services following Hurricane Otis
Servicio Postal Mexicano, would like to advise other Union member countries and their designated operators that the situation in Acapulco and the surrounding municipalities remains critical. However, basic postal services (letter-post and parcel-post items) have been re-established. Servicio Postal Mexicano is still unable to guarantee electronic data interchange with its partners owing to a lack of power and connectivity in the affected areas, as indicated in the aforementioned EmIS message.

Luxembourg| Updated 2/5/2024

Luxembourg – Back to normal
Luxembourg Post, wishes to inform other Union member countries and their designated operators that the operational difficulties owing to bad weather have been resolved.

Belgium| Updated 2/5/2024

Belgium – Back to normal (Heavy snowfalls)
bpost, asks us to inform other Union member countries and their designated operators that its postal operations have resumed as normal.

Norway| Updated 2/5/2024

Norway – Back to normal (extreme weather)
Posten Bring AS, asks us to inform other Union member countries and their designated operators that its postal operations have resumed as normal.

Papua New Guinea| Updated 2/5/2024

Papua New Guinea – Back to normal
Post PNG, would like to inform other Union member countries and their designated operators that its postal and call centre operations have now resumed as normal. Operations relating to the transportation, processing and delivery of mail are gradually returning to normal.

France| Updated 2/5/2024

France – Back to normal
La Poste, wishes to inform other Union member countries and their designated operators that, as of 23 January 2024 and owing to the expansion of the French farmers’ movement throughout the country (including at borders), the majority of motorways, strategic sections of the secondary road network and access to major cities are subject to disruption. As a result, La Poste is experiencing difficulties with regard to the receipt of international shipments, as well as the transportation, collection and delivery of all mail (letter-post, parcel-post and EMS items). Delays are therefore to be expected in the processing of mail.

France| Updated 2/5/2024

France – Farmers’ Movement
La Poste, wishes to inform other Union member countries and their designated operators that, as of 23 January 2024 and owing to the expansion of the French farmers’ movement throughout the country (including at borders), the majority of motorways, strategic sections of the secondary road network and access to major cities are subject to disruption. As a result, La Poste is experiencing difficulties with regard to the receipt of international shipments, as well as the transportation, collection and delivery of all mail (letter-post, parcel-post and EMS items). Delays are therefore to be expected in the processing of mail.

Luxembourg| Updated 1/29/2024

Luxembourg – Bad weather
Luxembourg Post, wishes to inform other Union member countries and their designated operators that poor weather has been causing it significant difficulties over the past couple of days, and a red alert was issued on 17 January 2024. In particular:
On Wednesday, 17 January 2024, the import, export, collection and delivery of mail and newspapers was suspended (and delivery of packages was heavily impacted); exchanges with several European cities were also suspended (Trier, Metz, Roissy, Bar-Le-Duc, Frankfurt, Brussels, etc.);
On Thursday, 18 January 2024, there was again heavy snowfall, leading to the suspension of transfers on the Trier–Bettembourg and Metz–Bettembourg routes. Several trucks are blocked (Liège, Brussels, Roissy, etc.)

Papua New Guinea| Updated 1/29/2024

Papua New Guinea – State of emergency owing to civil unrest
Post PNG, would like to inform other Union member countries and their designated operators that the Government of Papua New Guinea has declared a state of emergency, effective for 14 days from 12 January 2024, as a result of protests and civil unrest that broke out on 10 January 2024. As a result, delays are to be expected in the collection, processing and delivery of incoming and outgoing mail (letter-post, parcel-post and EMS items).

France| Updated 1/29/2024

France – Adverse weather conditions
La Poste, wishes to inform other Union member countries and their designated operators that it is currently experiencing operational difficulties owing to adverse weather conditions. Several warnings have been issued throughout France since 17 January 2024, including prohibitions on the circulation of heavy goods traffic. Snow, black ice and high winds are causing disruption to the entire postal supply chain, primarily in northern and eastern France. As a result, delays are to be expected in the transportation, collection and delivery of letter-post, parcel-post items and EMS items.

Belgium| Updated 1/29/2024

Belgium – Heavy snowfalls
bpost, wishes to inform other Union member countries and their designated operators that it has been experiencing significant operational difficulties for several days, owing to adverse weather conditions (heavy snowfall). Several warnings were issued throughout Belgium on 17 and 18 January 2024, including a red alert on 18 January. In particular, there are prohibitions on the circulation of heavy goods traffic, causing major disruption to the entire postal supply chain. As a result, delays are to be expected in the transportation, collection and delivery of letter-post, parcel-post and EMS items.

Denmark| Updated 1/8/2024

Denmark – Resumption of data transmissions for EMSEVT events for items to and from Greenland
PostNord Danmark, asks us to inform other Union member countries and their designated operators that data transmissions have been back to normal since 11 December 2023. Data for the period between 23 November and 11 December was transmitted on 19 December.

Japan| Updated 1/8/2024

Japan – Earthquake
Japan Post Co., Ltd, wishes to urgently notify Union member countries and their designated operators that the delivery of all types of inbound mail (letter-post, parcel-post and EMS items) is being delayed in the following areas, owing to damage caused by the earthquake that struck the Hokuriku region on 1 January 2024:
– Niigata, Toyama, Ishikawa and Fukui prefectures: all areas;
– parts of Hokkaido, Yamagata, Nagano and Hyogo prefectures.
There is no impact on international traffic and exchange office operations, including customs clearance. Japan Post is accepting all inbound mails as usual.

Thailand| Partial service disruption - Updated 12/28/2023

Thailand – Floods
The designated operator of Thailand, Thailand Post, would like to inform other Union member countries and their designated operators that, owing to torrential rains in southern Thailand, severe flooding has submerged roads and railways, forced schools to close, and left some residents trapped in their homes.
Consequently, blockages in road networks are causing delays in the transport and delivery of postal items (letter post, EMS and parcels) to addressees. The affected postcode areas are as follows: 90XXX, 91XXX, 94XXX, 95XXX and 96XXX.

Italy| Updated 12/4/2023

Italy – National strike
Poste Italiane, would like to inform Union member countries and their designated operators that certain Italian unions have announced a 24-hour general strike, commencing at 00.01 CET on 24 November 2023, involving ground handlers and other airport services personnel at all Italian airports. Therefore, there is a risk of delays and cancellations of non-guaranteed flights. While mitigation measures will be taken at Poste Italiane facilities, the impact may continue over the weekend and until 27 or 28 November, depending on the response to the call to strike. Information on all scheduled strikes is available (in Italian) at scioperi.mit.gov.it/mit2/public/scioperi.

Serbia| Updated 12/4/2023

Serbia – Back to normal
Post of Serbia, would like to inform other Union member countries and their designated operators that, following the unlawful suspension of work by a number of employees, all postal operations have now returned to normal.

Niger| Updated 12/4/2023

Niger – Resumption of normal operations
All international postal operations have now resumed as normal

Italy| Updated 11/27/2023

Italy – National strike
Poste Italiane, would like to inform Union member countries and their designated operators that certain Italian unions have announced a 24-hour general strike, commencing at 00.01 CET on 24 November 2023, involving ground handlers and other airport services personnel at all Italian airports. Therefore, there is a risk of delays and cancellations of non-guaranteed flights. While mitigation measures will be taken at Poste Italiane facilities, the impact may continue over the weekend and until 27 or 28 November, depending on the response to the call to strike. Information on all scheduled strikes is available (in Italian) at scioperi.mit.gov.it/mit2/public/scioperi.

Serbia| Updated 11/27/2023

Serbia – Back to normal
Post of Serbia, would like to inform other Union member countries and their designated operators that, following the unlawful suspension of work by a number of employees, all postal operations have now returned to normal.

Niger| Updated 11/27/2023

Niger – Resumption of normal operations
All international postal operations have now resumed as normal as of Nov-27.

Italy| Updated 11/27/2023

Italy – Back to normal
Poste Italiane, wishes to inform Union member countries and their designated operators that any disruption resulting from the flooding in Tuscany has now been resolved.

Fiji| Updated 11/27/2023

Fiji – Back to normal
Post Fiji Ltd, asks us to inform other Union member countries and their designated operators that operations will return to normal in all of its outlets as of 16 November 2023.

Fiji| Updated 11/20/2023

Fiji – Tropical cyclone
Post Fiji Ltd, asks us to inform other Union member countries and their designated operators that all of its outlets will be closed tomorrow, 14 November 2023, owing to the tropical cyclone warning in effect. The tropical cyclone is predicted to affect the country from today. The situation will be reassessed by 16.00 local time on 14 November. Disruptions are expected for the processing and conveyance of all mail, thus affecting quality of service for all inbound and outbound air services (letter post, parcel post and EMS).

Democratic Republic of the Congo| Updated 11/13/2023

Democratic Republic of the Congo – Back to normal following floods
Société Congolaise des Postes et Télécommunications (SCPT), wishes to inform Union member countries and their designated operators that, following floods in Kalehe, in South Kivu province in the east of the country, all postal operations have now resumed as normal.

Italy| Partial service disruption - Updated 11/13/2023

Italy – Disruption owing to flooding in Tuscany
Poste Italiane, would like to inform Union member countries and their designated operators that the Tuscany region has been experiencing extreme weather conditions and flooding since 3 November 2023. As a result, Poste Italiane is unable to guarantee the collection and delivery of mail in certain areas of Tuscany, in particular in the provinces of Florence, Pistoia and Prato. The postcodes areas currently affected are as follows: 59025, 59011, 59015, 59013, 59016, 59021, 59024, 59026, 59025, 51035 and 51039

Thailand| Updated 11/6/2023

Thailand – Back to normal
Thailand Post, would like to inform other Union member countries and their designated operators that all postal operations have returned to normal, following the floods in the central and north-eastern parts of Thailand.

Jamaica| Updated 11/6/2023

Jamaica – Resumption of normal operations
Jamaica Post, wishes to inform other Union member countries and their designated operators that operations have resumed as normal at the central sorting office, with effect from Wednesday, 25 October 2023.

Morocco| Updated 11/6/2023

Morocco – Return to normal after earthquake
Poste Maroc, would like to inform other Union member countries and their designated operators that postal operations have resumed as normal following the earthquake in the Marrakesh and Agadir regions.

Indonesia| Updated 10/30/2023

Indonesia – Delays in delivery of all international inbound items
Pos Indonesia, would like to inform other Union member countries and their designated operators that, as result of the implementation of new import regulations by Indonesian Customs, delays in the delivery of all international inbound items should be expected from 17 to 24 October 2023.

Jamaica| Updated 10/30/2023

Jamaica – Fire at central sorting office
Jamaica Post, wishes to inform other Union member countries and their designated operators that the central sorting office experienced a fire outbreak on Monday, 23 October 2023 at approximately 09.00 local time, which resulted in minor damage to a section of the sorting facility. Although the fire was contained relatively quickly by the fire services, evacuated staff were sent home in the light of the emanating smoke, which entered adjoining sections of the facility. Consequently, all mail operations, ICT and customer service support functions ceased for the day. It is anticipated that further time will be required for the smoke to be fully expelled from the facility, as a result of which only limited mail operations will resume on Tuesday, 24 October.

Israel| Partial service disruption - Updated 10/30/2023

Israel – Update on severe military situation
The designated operator of Israel, Israel Postal Company (Israel Post), would like to inform other Union member countries and their designated operators that, as a result of the ongoing conflict and severe military situation in Israel, it is currently unable to deliver postal items to, or receive them from, the Gaza Strip. Therefore, there will be no postal exchanges with the Gaza Strip until further notice.

Thailand| Customers should expect delays - Updated 10/23/2023

Thailand – Floods
Thailand Post, would like to inform other Union member countries and their designated operators that continuing rains in the central and north-eastern parts of Thailand have led to floods in some provinces. Consequently, blockages in road networks have caused delays in transporting and delivering mail items (letter post, EMS and parcels) to addressees. The affected postcode areas are as follows: 10530, 12xxx, 13xxx, 24xxx, 30xxx, 34xxx, 36xxx, 40xxx, 46xxx, 65xxx, 66xxx and 67xxx.

Palestine| Partial service disruption - Updated 10/23/2023

Palestine – Disruption to postal services
Pursuant to Congress resolution C 115/1999 as well as Council of Administration ‎resolutions 4/2008.3, 1/2012.1 and 2/2020.1, Palestine, as an observer to the ‎UPU with the right to directly exchange postal services with Union member ‎countries, has asked the International Bureau to inform Union member countries ‎and their designated operators that its postal services are currently subject to disruption owing to the ongoing situation in the region. This will apply until further notice.

Israel| Partial service disruption - Updated 10/23/2023

Israel – Update on severe military situation
Israel Postal Company (Israel Post), would like to inform other Union member countries and their designated operators that it is continuing to provide all postal services, inbound and outbound, countrywide. In the areas most heavily impacted by the conflict, the necessary measures have been taken to ensure that all postal items are delivered to customers. Where delivery points are closed, Israel Post has found alternatives. Where the entire population of a locality has been displaced, items are forwarded to the addressees’ new location. Throughout the country, the retention period for unclaimed items has been extended to 30 days before they are returned.

Philippines| Updated 10/16/2023

Philippines – Back to normal following fire at Manila Central Post Office
PHLPost, wishes to inform other Union member countries and their designated operators that the situation has now improved and all postal operations have returned to normal.

Hong Kong| Customers should expect delays - Updated 10/16/2023

Hong Kong – Typhoon Koinu
The People’s Republic of China’s designated operator for Hong Kong, asks us to inform Union member countries and their designated operators that a tropical cyclone warning was raised at 12.40 on 8 October 2023. This situation caused disruption to the processing and conveyance of all inbound, outbound and local mail. As a result, quality of service is affected, including for inbound and outbound EMS, air parcels and registered airmail. Hongkong Post expects that it will take a few days to clear the backlogs and restore normal operations.

Malta| Partial service disruption - Updated 10/16/2023

Malta – IT issues impacting processing of items
MaltaPost, would like to inform other Union member countries and their designated operators that it is currently experiencing IT issues that are preventing the processing of tracked items and the transmission of EMSEVT data.

Israel| Partial service disruption - Updated 10/12/2023

Israel Update
The designated operator of Israel, Israel Postal Company (Israel Post), would like to inform other Union member countries and their designated operators that, as of 7 October 2023, Israel has entered a complex and severe military situation, in which a state of war has been declared by the Israeli government, following the firing of thousands of rockets towards Israeli population centres, and attacks by Hamas on Israeli towns near the Gaza Strip, which have killed hundreds of civilians and injured thousands. The situation is difficult, and the consequences still unclear.
Israel Post is an essential service provider, and it is doing its utmost to maintain its service level under the state security guidelines.
However, as there are some flight cancellations, closed roads (especially in the south, but also in the centre of the country), and security restrictions in opening service points and in reaching sensitive and closed areas, there will be an impact on performance and service-level agreements. The scope of the impact is still unknown.
To prevent a cyberattack, Israel Post has shut down the use of its track and trace system from abroad. Nevertheless, the sending and receipt of EDI messages is unaffected.
Israel Post thanks all other Union member countries and their designated operators for their understanding, and apologizes for the inconvenience caused. It will keep them updated on the evolving situation via EmIS.


Israel Delays due to Emergency Situation
Due to the situation currently unfolding in Israel, our partners in the country have advised that there will be an impact on service levels, which they will update us on as soon as they are able. Due to safety concerns, some areas in the south and center are heavily impacted. As an essential service provider, Israel Post will continue to operate under the guidance of security services, while maintaining the protection of their staff. The track and trace portal is unavailable through the Israel Post out of country, but data integrations are unaffected.

Israel – Delays in the collection and distribution of mail
​Israel Postal Company, would like to inform other Union member countries and their designated operators that interruptions and delays in the distribution and collection of mail (letter-post, parcel-post and EMS items) may be experienced in the south of the country as a result of the security situation since 10 May 2023.

Israel – End of strike
Israel Postal Company, would like to inform other Union member countries and their designated operators that the nationwide strike ended today, 28 March 2023.

Italy| Updated 10/9/2023

Italy – Clearance of backlog of packets and parcels
Poste Italiane, would like to inform other Union member countries and their designated operators that the national customs IT system is once again functioning as normal and the backlog of packets and parcels has been cleared.

Italy – Back to normal at Malpensa airport
Poste Italiane, would like to inform other Union member countries and their designated operators that all operations at Milan’s Malpensa airport (MXP) have been restored.

Italy – Strike
Poste Italiane, wishes to inform other Union member countries and their designated operators that the major Italian unions have confirmed a 24-hour strike, commencing at 00.01 CEST on 29 September 2023, involving ground handlers and all other airport service personnel at all Italian airports. Disruption is to be expected in the handling of inbound and outbound airmail at Milan’s Linate and Malpensa airports. Mitigation measures will be taken at the airmail units, but the impact is nevertheless expected to continue over the weekend until 1 October 2023.

Italy – Final update on the natural disaster in Emilia Romagna and Marche regions
Poste Italiane, wishes to inform other Union member countries and their designated operators that, following the severe flooding in the Emilia Romagna and Marche regions, mail services have now resumed as normal. Furthermore, for citizens who have been displaced as a result of this natural disaster, a special mail collection service has been organized in specific post offices throughout the affected regions.

Italy – Update on Catania airport closure
Further to EmIS 89/2023, the designated operator of Italy, Poste Italiane, would like to provide other Union member countries with an update on the impact of the fire that occurred at Catania-Fontanarossa Airport.

The following postcode areas of the Sicily region are currently affected:

Agrigento: 92xxx
Caltanissetta: 93xxx
Catania: 95xxx
Enna: 94xxx
Messina: 98xxx
Palermo: 90xxx
Ragusa: 97xxx
Syracuse: 96xxx
Trapani: 91xxx

Italy – Trade union action
Poste Italiane would like to inform other Union member countries and their designated operators that continued trade union action in certain logistics centers is causing disruption to operations.
As a result, delivery times cannot be guaranteed for parcels destined for the metropolitan city of Florence and the provinces of Prato, Pistoia and Modena (with the exception of the following postcode areas in the province of Modena, for which service continues as normal: 41011, 41012, 41016, 41019, 41030, 41032, 41033, 41037, 41038 and 41039).
Poste Italiane is taking all the necessary action to restore normal service and will provide timely updates on the situation.
Poste Italiane thanks all Union member countries and their designated operators for their understanding.

Italy – National 8-hour strike
Poste Italiane, would like to inform other Union member countries and their designated operators that all major Italian unions have announced an 8-hour strike, commencing at 10.00 CEST (UTC+2) on 15 July 2023, involving ground handlers and other airport services personnel at all Italian airports.
Disruption is to be expected in the handling of inbound and outbound airmail at Linate and Malpensa Airports in Milan, although mitigation measures will be taken at airmail units.
Information on all scheduled strikes is available (in Italian) at scioperi.mit.gov.it/mit2/public/scioperi.

Italy – Issues relating to EMSEVT data transmission
Poste Italiane, would like to inform other Union member countries and their designated operators that Poste Italiane has been experiencing issues relating to EMSEVT data transmission for inbound and outbound parcels and EMS items since 29 May 2023. Tracked/registered letter-post items are not affected.
Operations continue as usual and parcels/EMS items are being processed and delivered. Poste Italiane is committed to sending the missing data as soon as possible, but significant delays should be expected.
The Poste Italiane IT department is conducting the necessary investigations. Poste Italiane will keep its partner postal operators updated as to the outcomes of the investigation and resolution of the issues.
Poste Italiane undertakes to provide all of the information available in its systems to its partner postal operators to enable them to deal with their outbound customers. It kindly requests that inquiries be sent only if connected with customer complaints.

Italy – Natural disaster in Emilia Romagna and Marche regions
Poste Italiane, would like to inform other Union member countries and their designated operators that, following severe flooding in the Emilia Romagna and Marche regions, it has been unable to guarantee collections and deliveries (for any products) in certain parts of these regions since Wednesday, 17 May 2023. In particular: no collections and deliveries are currently possible in Forlì; collections and deliveries cannot currently be guaranteed in the provinces of Ancona, Bologna, Cesena, Ravenna, Faenza, Modena, Pesaro Urbino and Ravenna. Poste Italiane is taking all necessary steps to minimize inconvenience for its customers and restore connections with the affected areas as soon as possible. Updates on the situation will be posted at www.poste.it/aggiornamenti-operativi.html. (This page is in Italian only, but many browsers will provide an option to translate it into the user’s language.)

Italy – Strike Update:
Poste Italiane, would like to inform other Union member countries and their designated operators that a 24-hour strike, commencing at 00.01 CEST on 21 April 2023, has been announced by certain Italian unions, involving ground handlers and other airport services personnel at all Italian airports. Disruption is to be expected with regard to the handling of inbound and outbound airmail at Milan’s Linate and Malpensa airports, although mitigation measures will be taken at the airmail units. Information on all the scheduled strikes is available (in Italian) at scioperi.mit.gov.it/mit2/public/scioperi.

Italy – Strike
Poste Italiane, would like to inform other Union member countries and their designated operators that some Italian unions have announced a 24-hour strike, commencing at 00.01 CET on 17 March 2023, involving ground handlers and other airport services personnel, concerning all Italian airports.
Disruption is to be expected with regard to the handling of inbound and outbound airmail at Milan’s Linate and Malpensa airports, although mitigation measures will be taken at the airmail units.
Information on all the scheduled strikes is available (in Italian) at scioperi.mit.gov.it/mit2/public/scioperi.

Greece | Customers should expect delays - Updated 10/9/2023

Greece – Update on heavy rainstorms, flooding and landslides
Hellenic Post, asks us to inform other Union member countries and their designated operators that Greek territory has been hit for the second time this month by heavy rainstorms, flooding and landslides. As in the case of the previous storms, many areas are affected, especially in central and northern Greece. As a result, many of Hellenic Post’s domestic operations (collection, transportation and delivery) have been disrupted. The transportation and processing of inbound and outbound mail (letter-post, parcel-post and EMS items) is affected, and delays are to be expected in the delivery of mail throughout Greece.

Greece – Heavy rainstorms, flooding and landslides
Hellenic Post, asks us to inform other Union member countries and their designated operators that heavy rainstorms have been causing flooding and landslides in many areas of the country (particularly in the centre and north) since 5 September 2023. As a result, many of Hellenic Post’s domestic operations (collection, transportation and delivery) have been disrupted. The transportation and processing of inbound and outbound mail (letter-post, parcel-post and EMS items) are affected and, consequently, delays are to be expected in the delivery of mail throughout Greece.

Greece – Strike
Hellenic Post, asks us to inform other Union member countries and their designated operators that the General Confederation of Greek Workers and the Association of Civil Servants have announced a 24-hour strike on Thursday, 16 March 2023.
Air traffic controllers have announced their participation in the strike.
These actions will affect the collection and delivery of both international and domestic mail.

Greece – Heavy snowfalls and snowstorms affecting operations
Hellenic Post, asks us to inform other Union member countries and their designated operators that the entire territory of Greece has been affected by heavy snowfalls and snowstorms since 5 February 2023.
The main sorting centre (Attica sorting centre in Kryoneri), where inbound and outbound international mail is collected and processed, is currently blocked by the snow, which is directly affecting all Hellenic Post operations.
Hellenic Post thanks other Union member countries and their designated operators for their understanding and cooperation, and will inform them via EmIS once its operations are back to normal.

Slovenia| Updated 10/9/2023

Slovenia – Back to normal
Posta Slovenije, asks us to inform other Union member countries and their designated operators that all postal operations are back to normal.

Slovenia – Solidarity Day
Pošta Slovenije, asks us to inform other Union member countries and their designated operators that the Slovenian government has declared 14 August 2023 Solidarity Day, a work-free day, providing citizens with a day off to help with flood relief efforts. The facilities of Pošta Slovenije will also be closed on that day.

Canada| Partial service disruption - Updated 9/26/2023

Canada – Update on wildfires
Canada Post, asks us to inform other Union member countries and their designated operators that the situation has improved in both British Columbia and the Northwest Territories; however, some areas of the Northwest Territories will remain under a state of emergency until 2 October 2023. As of 22 September 2023, all mail operations have returned to normal at the affected sites.

Canada – Wildfires
Canada Post, asks us to inform other Union member countries and their designated operators that several provinces and territories are experiencing an unprecedented wildfire season, and the effects are widespread. Wildfires raging across the Northwest Territories and British Columbia have damaged several towns and are forcing thousands of residents to flee their homes.

On 18 August 2023, the Province of British Columbia declared a provincial state of emergency to support ongoing response and recovery efforts. This declaration allows the province to enact emergency orders, including restricted travel to specific areas as needed.

Canada – Return to normal at Port of Vancouver
Canada Post, asks us to inform other Union member countries and their designated operators that the strike by port workers in British Columbia ended late on Friday, 4 August 2023, as a result of which ocean transport to the Port of Vancouver can resume.

Canada – Back to normal
​Canada Post, would like to inform other Union member countries and their designated operators that, following the recent flooding, all postal operations have now resumed as normal in all areas.

Resumption of strike at Port of Vancouver / Canada
Further to EmIS 85/2023, the designated operator of Canada, Canada Post, asks us to inform other Union member countries and their designated operators that the strike by port workers in British Columbia resumed on 18 July 2023, following a four-day hiatus. This means that Canada Post will again be unable to process maritime shipments as normal.

Canada Post asks all Union member countries and their designated operators to refrain from sending maritime dispatches to the Port of Vancouver until the strike is over. It is also unable to collect mail from alternative ports on the west coast.

Canada – Return to normal following strike at Port of Vancouver
Canada Post asks us to inform other Union member countries and their designated operators that the strike called by the International Longshore and Warehouse Union Canada at ports in British Columbia officially ended on 14 July 2023.
As a result, Canada Post should shortly be able to process maritime shipments again as normal and confirms that maritime dispatches to the Port of Vancouver can now resume.
Canada Post thanks all Union member countries and their designated operators for their collaboration and understanding during the last two weeks.

Canada – Strike at Port of Vancouver
Canada Post asks all Union member countries and their designated operators to refrain from sending maritime dispatches to the Port of Vancouver until the strike has ended. Furthermore, Canada Post is unable to collect mail from alternative ports on the west coast.

Canada – Wildfires Update
Canada Post, would like to inform other Union member countries and their designated operators that due to the numerious amount of ongoing wildfires delivery will be delayed and or suspended beginning 1 June 2023. Impacted provinces include but are not limited to : Alberta, Nova Scotia, Ontario and Quebec. Delivery will resume once conditions improve and it is safe to do so.

Morocco | Customers should expect delays - Updated 9/18/2023

Morocco – Earthquake
Poste Maroc, would like to inform other Union member countries and their designated operators that an earthquake struck the Marrakesh and Agadir regions on Friday, 8 September 2023. The resulting damage to physical infrastructures has affected postal operations in these two regions. Delays in the processing and delivery of letter-post, parcel-post and EMS items are therefore to be expected.

Hong Kong | Updated 9/18/2023

Hong Kong – Extreme weather conditions
Hongkong Post, the People’s Republic of China’s designated operator for Hong Kong, asks us to inform Union member countries and their designated operators of the extreme weather conditions across Hong Kong, including the black rainstorm and flooding warning, since the evening of 7 September 2023. This situation is affecting the processing and conveyance of all inward, outward and local mail. As a consequence, quality of service is affected, including for inbound and outbound EMS, air parcels and registered airmail. Hongkong Post expects the impact to last for at least a day before the backlogs can be cleared.

Hong Kong– Typhoon Talim
Hongkong Post, the People’s Republic of China’s designated operator for the territory of Hong Kong, asks us to inform other Union member countries and their designated operators that a No. 8 tropical cyclone warning signal (Typhoon Talim) was raised shortly after midnight on 17 July 2023 in Hong Kong. This situation is affecting the processing and conveyance of all domestic and international mail (letter post, parcels and EMS). Customer service call centres are also affected. It is expected that the impact will last for a few days before backlogs can be cleared and operations can return to normal.

Hong Kong, China – Resumption of normal delivery process for items requiring signature on delivery
Hongkong Post, the People’s Republic of China’s designated operator for the territory of Hong Kong, asks us to inform other Union member countries and their designated operators that Hongkong Post’s delivery process for all items requiring signature on delivery is returning to normal. With effect from 3 January 2023, when performing at-the-door deliveries of letter-post, parcel-post or EMS items requiring signature on delivery, the postman or postwoman will again obtain a signature from the recipient. In case of an unsuccessful at-the-door delivery attempt, the addressee will receive a notification asking them to collect the item from a designated post office, in line with the normal procedure. The collection arrangements at post offices remain unchanged. Hongkong Post thanks all other Union member countries and their designated operators for their understanding.

Hong Kong, China – Resumption of advice of delivery service
Hongkong Post, the People’s Republic of China’s designated operator for the territory of Hong Kong, asks us to inform other Union member countries and their designated operators that it has resumed the advice of delivery service for incoming mail items. Hongkong Post thanks all other Union member countries and their designated operators for their understanding.

Norway | Partial service disruption - Updated 9/18/2023

Norway – Update on extreme weather
Posten Bring AS, asks us to inform other Union member countries and their designated operators that, following the extreme weather conditions, the situation has improved. The delivery of letter mail and parcels within postcode areas 0001–6999 has been restored with effect from 14 August 2023. However, delivery services between the southern part of Norway (postcodes 0001–6999) and the central to northern part of the country (postcodes 7000–9999) have not yet resumed as normal.

Norway – End of strike
Posten Norge AS, would like to inform other Union member countries and their designated operators that the national strike that began on Monday, 17 April has now ended, and all striking workers are expected to be back at work on Friday, 21 April.

Norway – Strike Update:
Posten Norge AS, would like to inform other Union member countries and their designated operators about a national strike that started on Monday, 17 April, with 24,000 workers walking out. The strike started after mediation failed between Norway’s largest trade unions and the Confederation of Norwegian Enterprise. The strike may affect both international and domestic mail collection and delivery.

Niger | Mail services suspended until further notice - Updated 9/18/2023

Niger – Temporary suspension of postal operations
Niger Poste SA, asks us to inform other Union member countries and their designated operators that, owing to the temporary closure of land and air borders since 6 August 2023, and in accordance with articles 17-141 and 17-219 of the UPU Convention Regulations, Niger Poste SA has temporarily suspended all international postal operations, both inbound and outbound, and is declaring a force majeure situation.

Malawi| Updated 8/28/2023

Malawi – Back to normal
Malawi Post, wishes to inform other Union member countries and their designated operators that all post offices are again open and operational following Cyclone Freddy.

Hawaii| Customers should expect delays - Updated 8/14/2023

Hawaii – Package Delays Due to Wildfires
We inform you that there might be delays in the delivery of your packages due to the ongoing wildfires in Hawaii. These wildfires have been fuelled by intense winds and have resulted in mandatory evacuations in certain areas. As a result, local operations have been impacted to ensure the safety of employees while striving to minimize the impact on services.

Cyprus| Updated 8/14/2023

Cyprus – EDI message delays resolved
The issue with the transmission of EDI message (which occured since mid of July) which disables transmission of electronic data (CARDIT, PRECON/RESCON, PREDES/RESDES, EMSEVT events) has been resolved and EDI messages are now being transmitted in real time.

Cyprus – Back to normal
​Cyprus Post, would like to inform other Union member countries and their designated operators that all the affected systems have now recovered following the floods, and all operations are back to normal. Cyprus Post will try to send all the EDI messages, including ITMATT, that it was unable to send while its systems were down.

New Zealand| Customers should expect delays - Updated 8/2/2023

New Zealand – Back to normal
NZ Post, would like to inform other Union member countries and their designated operators that mail and courier deliveries are again operating as normal in the Hawke’s Bay region, without any restrictions.

Although there are road closures in some rural delivery locations in the Tairāwhiti/Gisborne region, the mail and courier network is running and fully operational in the region, with one to two days’ delay in the affected rural areas. NZ Post invites member countries and their designated operators to consult www.nzpost.co.nz/contact-support/domestic-delivery-updates

New Zealand – Update on Cyclone Gabrielle and lifting of local states of emergency

NZ Post, would like to inform other Union member countries and their designated operators that the local states of emergency in response to Cyclone Gabrielle were lifted on 14 March 2023 for both the Hawke’s Bay and Tairāwhiti/Gisborne regions. Both regions are now in a “response and transition to recovery” phase. Owing to damage to the road infrastructure in these regions, only some roads are now open, and only during daylight hours. NZ Post can move postal freight into these regions, but due to restrictions, it will be late to meet processing cycles, meaning that it will be carrying items over to the next day for delivery (i.e., they will be delayed by one day). NZ Post has arranged a new road transport route from the lower North Island to Tairāwhiti/Gisborne which will help relieve the postal backlogs. However, both regions continue to have transport, processing, and delivery delays.

New Zealand – Cyclone Gabrielle
New Zealand Post, asks us to inform other Union member countries and their designated operators that a national state of emergency was declared on 14 February 2023 at 8.43 (local time) in response to Cyclone Gabrielle. Local states of emergency had previously been declared in the following regions and districts of the upper North Island: Northland, Auckland, Tairawhiti, Bay of Plenty, Coromandel, Waikato, and Hawke’s Bay.

Owing to the severity of this weather event and the scale of the emergency, the central government has taken over from the local authorities and is now managing the response with the Civil Defence Act. The upper North Island is most severely affected, but significant impacts are forecast in the lower North Island and upper/central South Island.
Weather warnings/watches are in place in the following areas: Northland, Auckland, Great Barrier Island, and other islands in the Hauraki Gulf, Coromandel, Gisborne, Hawke’s Bay, Taranaki, Mount Taranaki, Wairarapa (including the Tararua district), Wellington, Horowhenua, Kapiti Coast, Turikirae Head to Mataikona, Marlborough, Nelson, areas south of Blenheim (including the Kaikoura Coast, Canterbury Plains and the foothills north of the Rakaia River) and the Chatham Islands.
To ensure the safety and well-being of its customers and staff, New Zealand Post has decided to implement the following measures:
-Suspension of all deliveries in red alert areas;
-Suspension of air network operations;
-Suspension of all line haul services to the Far North, Gisborne, and Coromandel areas.
New Zealand Post is currently conducting an assessment and the situation is being monitored closely.

 

New Zealand – End of COVID-19 protection framework
New Zealand Post, wishes to inform other Union member countries and their designated operators that the COVID-19 protection framework (traffic light system) ceased to apply as of 12 September 2022. Therefore, with effect from the fourth quarter of 2022, normal processes and service standards have been reinstated, meaning that New Zealand Post’s delivery agents will once again obtain a signature or other form of evidence of receipt. If a delivery attempt is unsuccessful, the addressee will receive a notification asking them to collect the item from a designated New Zealand Post site, in line with the normal procedure.

 

 

Sudan | Mail services suspended until further notice - Updated 8/2/2023

Sudan – Suspension of postal services
The designated operator of Sudan, the Sudanese Postal Services Company (Sudapost), asks us to inform other Union member countries and their designated operators that, owing to the ongoing conflict in Sudan, and in accordance with articles 17-014 and 37-001.2 of the UPU Convention Regulations, Sudapost has suspended all postal services with other Union member countries with effect from 15 April 2023. Sudapost is working to put in place an alternative office of exchange. Sudapost thanks all Union member countries and their designated operators for their understanding

Australia| Updated 7/10/2023

Australia – Resumption of mail services to Vanuatu
Australia Post, asks us to inform other Union member countries and their designated operators that mail services from Australia to Vanuatu will resume with effect from 5 July 2023.

Belgium| Partial service disruption - Updated 6/26/2023

Belgium – Disruption expected on June 26 due to regional strike in Brussels and Wallonia
We have just been informed of a regional strike in Brussels and Wallonia on Monday 26 June.
We are currently doing everything we can to keep the inconvenience to you as limited as possible, but we expect an impact on our services. The pick-up and delivery of your parcels and letters may be disrupted on June 26 in Brussels and Wallonia.
Through our Track & Trace and My bpost app, we will inform your customers in the affected regions that their parcels may be delivered later due to this regional strike.
Rest assured that we are here to answer any questions you may have and we want to thank you for your understanding in these exceptional circumstances.

Thailand| Updated 6/20/2023

Thailand – IT issues
Thailand Post would like to inform other Union member countries and their designated operators that it has been experiencing IT issues since 31 May 2023. These have prevented it from transmitting some ITMATT messages and some tracking events, in particularly event EMA (Posting/collection), to destination countries. Thailand Post’s IT departments are working to solve the problem.
Therefore, Thailand Post kindly requests that designated operators process items from Thailand that lack ITMATT as normal for the time being. It is still able to receive ITMATT messages from other countries.
Thailand Post thanks all Union member countries and their designated operators for their understanding. It will notify them via EmIS once the system is operating normally again.

Philippines| Customers should expect delays - Updated 6/20/2023

Philippines – Fire at Manila Central Post Office
The fire resulted in the destruction of machines, office equipment, vehicles, and stamp collections. In the aftermath, a makeshift corporate office has been established at ground zero of the incident. The Manila Central Post Office is temporarily housed at the surface mail exchange department in the port area and will continue to serve the mailing public. The office of exchange – including the airmail exchange department (PHMNLA), the surface mail exchange department (PHMNLF), and the express mail exchange department (PHMNLB) – is not affected and will remain open and fully operational. PHLPost is making every effort to recover from this heartbreaking event and to resume operations as quickly as possible. However, delays are to be expected with regard to all mail items sent for delivery in Manila.

Democratic Republic of the Congo| Partial service disruption - Updated 5/29/2023

Democratic Republic of the Congo Flooding
The Democratic Republic of the Congo, Société Congolaise des Postes et Télécommunications (SCPT), wishes to inform other Union member countries and their designated operators that massive floods occurred on 4 May 2023 in Kalehe, in South Kivu province in the east of the country. The flooding resulted in a national tragedy, with a death toll of more than 483 people and nearly 5,000 missing, as well as significant material damage. This natural disaster may affect the collection and delivery of international and domestic mail, thereby impairing the quality of service that SCPT is committed to delivering.

Peru | Updated 5/8/2023

Peru – IT migration
Servicios Postales del Perú (Serpost), wishes to inform other Union member countries and their designated operators that this weekend migration work will be carried out with the new provider of the corporate data centre as part of the activities scheduled with the National Fund for Financing State Business Activity (FONAFE). Therefore, access to the following services will be disabled from 22.00 local time on Saturday, 29 April until 16.00 local time on Monday, 1 May: applications (operational and administrative), e-mail, website, online tracking, office network, image transfer and remote access. After this time, tests will be carried out to validate the operability of all services (IT – user area).

Peru – Back to normal
Servicios Postales del Perú (Serpost), wishes to inform other Union member countries and their designated operators that the civil unrest and protests that had been taking place in Peru since 7 December 2022 have now ceased. It is hoped to resume international mail traffic very soon.

China | Updated 4/17/2023

China (People’s Rep.) – Return to normal following COVID-19
​The designated operator of China (People’s Rep.), China Post, asks us to inform other Union member countries and their designated operators that all preventive measures taken to limit the spread of COVID-19 have been lifted and that postal operations have returned to normal as of 30 March 2023.

Malawi| Partial service disruption - Updated 3/20/2023

Malawi – Force majeure situation following Cyclone Freddy
Malawi Post, wishes to inform other Union member countries and their designated operators that Cyclone Freddy, which hit the Southern Region of Malawi, caused very strong winds, floods, landslides and mudslides. Hundreds of people have died, thousands are displaced, and many people are missing.
There is significant damage to infrastructure, including offices and houses, and some roads are also impassable. Post offices and postal staff have also been affected: for example, Muloza post office was completely submerged, and the roofs of offices at Blantyre and Chichiri were damaged, leading to damage to office equipment and furniture.
Currently, it is not possible to establish contacts with around eight post offices.
Most offices in the affected area have been closed to ensure the safety of customers and staff.
Given this situation, Malawi Post has declared a force majeure situation.

Belgium| Customers should expect delays - Updated 3/13/2023

Belgium – Strike
bpost, wishes to inform other Union member countries and their designated operators that the major Belgian unions have called a national 24-hour strike on Friday, 10 March 2023.
This industrial action is likely to affect letter-post and parcel deliveries in Belgium, as well as bpost’s domestic and international logistics network.
Delays are to be expected with regard to inbound and outbound letter post and parcels in Belgium on and around the stated date.

 

Indonesia| Updated 3/13/2023

Indonesia – IT issues resolved
Pos Indonesia, would like to inform other Union member countries and their designated operators that the IT issues that were affecting the EMS tracking system have now been resolved.

Indonesia – IT issues

The designated operator of Indonesia, Post Indonesia, would like to inform other Union member countries and their designated operators that it has been experiencing IT issues since 11 February 2023.
In particular, this is affecting the EMS tracking system and disrupting the scanning of EMI/EMH events for EMS items. The IT department is working to resolve the situation.
Post Indonesia thanks all Union member countries and their designated operators for their understanding, and will provide an update via EmIS once the situation has returned to normal.

Vanuatu| Partial service disruption - Updated 3/13/2023

Vanuatu – State of emergency
Vanuatu Post, would like to inform other Union member countries and their designated operators that the Vanuatu Government has declared a state of emergency for the whole country in the wake of category 4 tropical cyclones Judy and Kevin, which struck the country on 1 and 3 March 2023 respectively.
The state of emergency will last for six months, from 1 March to 31 August 2023.
While Vanuatu Post will continue to operate, postal service quality for international inbound and outbound mail and service delivery standards (including delivery times and other quality parameters) cannot be guaranteed.

Poland| Updated 3/6/2023

Poland – IPS migration
The designated operator of Poland, Poczta Polska, wishes to inform other Union member countries and their designated operators that it will be migrating from IPS 2018 to IPS 2021 on Sunday, 5 March 2023.
Poczta Polska will make every effort to minimize the impact of the migration on the operational processing of international mail, but delays in data transmission should be expected for up to 14 hours (5.00 to 19.00 CET).
Poczta Polska thanks all Union member countries and their designated operators for their understanding and apologizes for any inconvenience caused.

Slovakia| Updated 2/27/2023

Slovakia – IPS migration

Slovenska pošta, a.s., would like to inform other Union member countries and their designated operators that it will be migrating from IPS 2017 to IPS 2021 on Sunday, 5 March 2023.
Slovenska pošta will make every effort to minimize any potential issues, but there may be delays in data transmission during the migration. It hopes to have the system fully up and running and resolve any data quality issues by 1 April 2023. Slovenská pošta thanks all Union member countries and their designated operators for their continued support and understanding.

Mauritius| Customers should expect delays - Updated 2/27/2023

Mauritius – Class III cyclone warning

Mauritius Post wishes to inform other Union member countries and their designated operators that Mauritius is experiencing cyclonic conditions and a class III cyclone warning is in force, with effect from 20 February 2023.
Consequently, the international airport is temporarily closed and various flights have been canceled.
The transportation and processing of all inbound and outbound mail (letter-post, parcel-post, and EMS items) are affected, thereby resulting in delays in the delivery of mail across the country.
The authorities are monitoring the situation closely.

Mauritius – Gradual resumption of postal activities
The designated operator of Mauritius, Mauritius Post, wishes to inform other Union member countries and their designated operators that economic and postal activities are resuming.
The transportation, processing, and delivery of mail are still affected but are gradually returning to normal. Call center operations have resumed as normal.
Mauritius Post thanks all Union member countries and their designated operators for their understanding.

Finland|Customers should expect delays - Updated 2/20/2023

Finland – Strike
Posti Ltd, asks us to inform other Union member countries and their designated operators that the Finnish Transport Workers’ Union (AKT) has announced a strike in the transportation sector from 15 February 2023. In addition, the Postal and Logistics Union (PAU) has announced that it will support the AKT strike with industrial action concerning the loading and unloading of trucks and trailers from 16 to 21 February 2023.
Consequently, Posti envisages the following delays:
– approximately 5 days for parcels and EMS items sent during the industrial action;
– 5–14 business days for letter-post items and magazines;
– approximately 5 days for long-distance deliveries requiring transportation with heavier equipment between cities in Finland;
– 5–14 business days for printed products distributed to the door or mailbox.
Posti estimates that operations will return to normal on 27 February 2023. Designated operators are asked to consider sending parcels and EMS items outside the industrial action period when delays will be minimal.
If deliveries cannot be done owing to the strike, the items will be stored appropriately. Deliveries related to health and safety will not be affected by the industrial action.

Turkey | Customers should expect delays - Updated 2/13/2023

Turkey – Earthquakes

Turkish PTT Corporation, would like to inform other Union member countries and their designated operators that two massive earthquakes (magnitude 7.7 and 7.6) hit the southern and south-eastern regions of the country on 6 February 2023. As a result, the Turkish government has declared a state of emergency with effect from 8 February 2023. These devastating earthquakes have caused buildings to collapse and significant disruption to transport and travel in the affected areas. The most severely affected cities are Adana, Adıyaman, Diyarbakır, Gaziantep, Hatay, Kahramanmaraş, Kilis, Malatya, Osmaniye and Şanlıurfa, as well as the surrounding districts and villages. This will have a major impact on operations and, consequently, on the quality of service for all types of inbound mail (letter-post, parcel-post and EMS items). As a result, service delivery standards cannot be guaranteed and delays are likely in the affected areas.

Saudi Arabia | Updated 2/6/2023

Saudi Arabia| Back to normal

​Saudi Post Corporation, asks us to inform other Union member countries and their designated operators that the electrical damage and IT issues caused by the heavy rainfall have now been resolved. All services have therefore resumed as normal with effect from 30 January 2023.

Macao| Updated 1/19/2023

Macao, China – Back to normal
The People’s Republic of China’s designated operator for Macao, asks us to inform other Union member countries and their designated operators that the situation has improved and all postal operations have returned to normal.

Malaysia| Updated 1/19/2023

Malaysia – Back to normal
Pos Malaysia, asks us to inform other Union member countries and their designated operators that the situation has returned to normal and all postal operations were back to normal as of 29 December 2022. Pos Malaysia thanks all other Union member countries and their designated operators for their understanding.

Malaysia – Heavy rain and widespread flooding
Pos Malaysia asks us to inform other Union member countries and their designated operators that the country is experiencing heavy rain and widespread flooding. The postal network has been severely affected and some post offices have been closed. Some roads are also inaccessible to traffic, which is delaying the delivery of mail, EMS and parcels.

Costa Rica| Updated 1/19/2023

Costa Rica – IT issues
Correos de Costa Rica wishes to inform other Union member countries and their designated operators that, with effect from 10 December 2022, it is deploying a new version of IPS and CDS and is working on the interface between these solutions and its internal IT systems.

Pakistan| Updated 1/19/2023

Pakistan – Update on postal services following flooding
Pakistan Post wishes to inform other Union member countries and their designated operators that the delays and disruption to mail operations are under control, and mail delivery in the areas affected by flooding has improved significantly. Pakistan Post thanks all other Union Member countries and their designated operators for their understanding and cooperation.

Thailand | Updated 1/19/2023

Thailand – End of flooding
Thailand Post would like to inform other Union member countries and their designated operators that the rain in the southern part of Thailand has now ceased. All postal operations have therefore resumed as normal with effect from 30 December 2022. Thailand Post thanks all other Union member countries and their designated operators for their understanding.

Thailand – Illegal barcodes
Thailand Post would like to inform other Union member countries and their designated operators that the series of barcodes starting in “UT” and ending in “TH” (i.e. UTxxxxxxxxxTH, as shown below) has been used illegally without its authorization. The above-mentioned barcodes were allocated to a bulk mailer customer, but the service relating to the said barcodes has been suspended since May 2020. Therefore, items bearing these barcodes are not considered as postal items originating from Thailand Post. Consequently, Thailand Post reserves the right to deny all remuneration, charges and liability relating to such items. Thailand Post thanks all other Union member countries and their designated operators for their cooperation in this matter.

Russian Federation | Mail services suspended until further notice – Updated 2/28/2022

GlobalPost has suspended all services to Russia effective Monday February 28, 2022. 

Solomon Islands | Mail services suspended until further notice – Updated 12/8/2021

GlobalPost has suspended all services to Solomon Islands effective Wednesday December 8, 2021. 

Ukraine | Mail services suspended until further notice – Updated 2/24/2022

GlobalPost has suspended all services to Ukraine effective Thursday, February 24, 2022.