CARRIER SERVICE UPDATES

Italy – Delays due to strike

Update : Due to a national strike on April 11th in Italy, delays are expected in the delivery of mail and parcels.

Italy –  Network disruption delays

Update: The designated operator of Italy, Poste Italiane, wishes to inform that owing to technical issues, since 22 March 2025, it has not been receiving EDI messages and EMSEVT events transmitted to its mailboxes IT102, IT103, IT501, IT330, IT301 and IT001.   Thanks to support provided by International Post Corporation, missing messages and events have slowly been reaching its systems since Friday, 4 April; however, there are still blockages, for reasons that are yet to be determined.   Processing of items originating outside the European Union has been suspended since 4 April, to prevent the risk of Import One-Stop Shop information included in the ITMATT being lost. Processing will be restarted as soon as possible, but delays are to be expected.   Poste Italiane thanks all for their understanding. It will provide an update once the situation has returned to normal.

Greece –  Strike

Update: Due to a strike in Greece on Wednesday April 9th, delays are expected in the delivery of mail and parcels in Greece.

Morocco – Fire Delays

Update: The designated operator of Morocco, Poste Maroc, would like to inform that it has declared a case of force majeure following a fire on 27 March 2025 at the import warehouse in the Royal Air Maroc freight zone at Mohammed V International Airport in Casablanca.   As a result, delays are to be expected in the processing and delivery of inbound EMS items sent to the Poste Maroc office of exchange (IMPC code: MACASE).   Poste Maroc thanks all for their understanding and will provide an update when the situation is back to normal.

Italy – Delays due to strike

Update : Mail and parcels destined for Italy delivered by both Poste Italiane and BRT, may be delayed due to a strike organised by several unions on Wednesday, 2 April

Argentina – Delays due to strike

Update : Due to an ongoing strike at the Argentine customs, shipments to and from Argentina may experience delays.

The customs strike is currently affecting processing times and clearance procedures, which may impact delivery schedules. We are actively monitoring the situation and will keep you informed with updates as we receive them.

Thailand & Myanmar – Earthquake Update (Back to Normal)

Update: Further to EmIS 053/2025, the designated operator of Thailand, Thailand Post, wishes to inform that postal operations have resumed as normal. Thailand Post thanks all their cooperation and understanding.

Update: The designated operator of Thailand, Thailand Post, wishes to inform that the 8.2-magnitude earthquake of 28 March 2025, centred in Myanmar, has affected various areas of Bangkok.   The Governor of Bangkok has declared the capital a level 2 disaster zone, effective from 28 March 2025, as the earthquake has caused damage to many high-rise buildings and roads, resulting in road blockages.   As a consequence, delays are to be expected in the delivery of postal items in the affected areas (postcode areas 10xxx).   Thailand Post thanks all for their understanding and will provide further updates on this situation as necessary.

Slovakia – Foot-and-mouth disease outbreak

Update : The designated operator of Slovakia, Slovenská pošta, wishes to inform that owing to an outbreak of foot-and-mouth disease in livestock in south-west Slovakia, special emergency measures have been implemented in Slovakia with effect from 21 March 2025 and until further notice. Furthermore, an emergency situation has been declared in Slovakia with effect from 25 March 2025. For premises housing livestock with confirmed cases of foot-and-mouth disease, as well as all premises within the protection zone defined by the Regional Veterinary and Food Administration, the following regime applies until further notice with regard to mail delivery and postal services: – postal items addressed to affected premises will be held at the appropriate post office. This applies to all incoming mail, including ordinary and registered mail. The items will be held at the post office for the duration of application of the above measures; – the post office/courier will inform the recipient by phone or e-mail that items are being held. The affected postcode areas are as follows: Medveďov 930 07 Ňárad 930 06 Baka 930 04 Malá Lúč 930 03 Furthermore, postal items arriving in Slovakia from neighbouring countries may also be subject to delays owing to control measures at border crossings. Slovenská pošta is taking all necessary measures to minimize inconvenience for customers and restore normal operations in the affected areas as soon as possible. Slovenská pošta thanks all for their understanding and will provide an update once the situation has returned to normal.

Rep. Of Korea | Wildfire Delays

Update: Further to EmIS message 049/2025, the designated operator of the Rep. of Korea, Korea Post, wishes to inform that the delivery delays caused by wildfires were resolved as of 9.00 (local time) on 28 March 2025.   Korea Post would like to thank all for their understanding.

Update: The designated operator of the Rep. of Korea, Korea Post, wishes to inform that delivery delays are occurring in the following areas owing to a wildfire in Gyeongsangbuk-do: Andong, Cheongsong, Yeongdeok and Yeongyang. Korea Post thanks all for their understanding and will provide further updates on this situation as necessary.

Belgium | National Strike

Update : The designated operator of Belgium, bpost, asks us to inform that the major Belgian trade unions have called a 24-hour interprofessional strike, commencing at 00.01 CET (UTC+1) on Monday, 31 March 2025.   This industrial action is expected to affect various sectors and industries across the country, including the delivery of letter post and parcel post, and bpost’s domestic and international logistics network. The strike will also involve ground handlers and other airport and airline personnel.   Therefore, disruption and delays are to be expected in the handling of inbound and outbound airmail dispatches at Brussels Airport.   bpost apologizes for any inconvenience and thanks all for their understanding.

Romania | Relocation of Bucharest office of exchange

Update : The designated operator of Romania, Poșta Română, would like to inform that the Bucharest office of exchange (ROBUHA, ROBUHB and ROBUHC) is moving to new facilities.   The relocation process started on 11 March 2025 and is expected to be completed by 28 March 2025.   Delays are to be expected in the registration, processing, delivery and forwarding of international shipments (incoming and outgoing) across all postal products (letter-post, parcel-post and EMS items) during the relocation period.   The addresses of the new facilities of the Bucharest office of exchange will be updated in the Letter Post Compendium Online, the Parcel Post Compendium Online and the EMS Operational Guide.  Poșta Română apologizes for any inconvenience and thanks all for their understanding.

Italy | Catania International Airport closure during night-time hours

Update : The designated operator of Italy, Poste Italiane, wishes to inform that Catania International Airport will be closed during night-time hours from 31 March to 30 October 2025. As a result, items with expected delivery times of up to four working days addressed to the Sicily region originating both from Italy and from other countries may be subject to delays.   Poste Italiane thanks all for their understanding and will keep them informed of any further developments regarding this situation.

Malta | New national import system

Update : The designated operator of Malta, MaltaPost, wishes to inform that owing to the implementation of a new import system by the Maltese customs authorities, it is currently experiencing delays in the processing of mail items subject to customs clearance.   MaltaPost is working with the Maltese customs authorities to resolve these issues as quickly as possible.   MaltaPost thanks all for their understanding and will provide an update when the situation returns to normal.

Democratic Republic of The Congo | Major disruption to postal operations

Update: The designated operator of the Democratic Republic of the Congo, Société Congolaise des Postes et Télécommunications (SCPT), wishes to inform that owing to the ongoing armed conflict in the east of the country, postal operations are severely disrupted in the eastern provinces, in particular North Kivu, South Kivu and Ituri. The logistics chain has been severely impacted by the conflict, leading to considerable delays and temporary suspensions in the processing of domestic and international postal items. For the SCPT, ensuring the safety of its staff, the protection of postal items and the security of its facilities remains the top priority. Faced with these challenges, it is actively exploring alternative solutions, in close collaboration with the United Nations agencies and humanitarian organizations in the region, to facilitate the secure transport of urgent or humanitarian postal items to the affected populations, in accordance with international postal agreements and humanitarian principles. In this context, the SCPT kindly asks other Union member countries and their designated operators to: * share this information throughout their national and humanitarian networks, to ensure awareness among those concerned; * cooperate with the SCPT on all joint initiatives aiming to utilize secure humanitarian channels to transport international postal items; * give special priority to items in transit to the Democratic Republic of the Congo, until the situation stabilizes. The SCPT is doing its utmost to ensure that regular postal services can be re-established as soon as security and safety conditions will allow. The SCPT thanks all for their understanding, and counts on their support in this matter. 

Italy | Flooding – Delays Expected

Update: Further to EmIS 033/2025, the designated operator of Italy, Poste Italiane, wishes to inform that normal postal operations have been re-established.   Poste Italiane thanks all for their understanding,

Update: The designated operator of Italy, Poste Italiane, wishes to inform that adverse weather conditions in the Tuscany region from 14 to 16 March 2025 have caused flooding, resulting in disruption to normal road systems, difficulty in maintaining connections and the need to evacuate certain municipalities.   As a result, the collection and delivery of domestic and international letter post and parcels is subject to delays in the provinces of Florence, Lucca, Grosseto, Livorno, Pistoia and Prato.   The affected localities and postcode areas are as follows:   Abetone/Cutigliano 51024 San Marcello/Piteglio 51028 Marradi 50034 Pontassieve/Via di Valle 50065 Pontassieve/Via del Sasso 50065 Casalguidi 51034 Pistoia 51100 Quarrata 51039 Borgo San Lorenzo 50032 Vicchio 50039 Scarperia San Piero a Sieve 50038 Vaglia 50036 Carmignano 59015 Sillano Giuncugnano 55039 Dicomano 50062 Isola del Giglio (Grosseto) 57030-1-3-4-6-7-8 Isola d’Elba (Livorno) Rufina 50068 Fiesole 50014

Poste Italiane is taking all necessary measures to minimize inconvenience for customers and restore normal operations in the affected areas as soon as possible.   Poste Italiane thanks all for their understanding and will provide an update once the situation has returned to normal.

United Kingdom | Customers should expect delays

Update : Royal Mail has shared that Heathrow Airport is closed until 23.59 on 21 March 2025, owing to a fire at a West London electrical substation and ensuing power outage that has left the airport without electricity. Royal Mail is taking the necessary action with regard to carriers and airline sheds. However, this event will affect all import and export mail flows through Heathrow on 21 March and over the coming days.

Following the resumption of operations, Royal Mail expects there will be impact on mail processing for 24 to 48 hours while the backlog at Heathrow Airport is cleared.

Royal Mail’s London Air Mail Unit, International Logistics Centre, Heathrow Worldwide Distribution Centre and Coventry facilities remain fully operational. News reports indicate the airport could be closed for days and that Heathrow’s closure is impacting airports and airlines worldwide as cancellations and diversions ripple throughout the industry.

Australia – Tropical Cyclone Alfred 

Update: Further to EmIS 028/2025, the designated operator of Australia, Australia Post, wishes to inform that it has regained access to the areas affected by tropical cyclone Alfred and that the collection and delivery of mail will resume as usual with effect from 17 March 2025.   Accordingly, the case of force majeure can be closed.   Australia Post thanks all for their understanding.

Update: Australia Post informs that our cargo terminals have re-opened as of 3/10/2025. While operations are running again, including collections by Australia Post at our Brisbane facility, you may experience some additional wait times. Significant delays may arise due to residual flooding.

Update: The extreme weather conditions associated with Tropical Cyclone Alfred are impacting the mail and parcel networks and resulting in delivery delays in and out of northern NSW, down to Coffs Harbour, and all of Queensland. During a Force Majeure Event, the delivery of Australia Post consignments are unfortunately suspended and cannot be offered in the short term.

Suriname – Strike 
Update: The designated operator of Suriname, Suriname Postal Corporation (Surpost), wishes to inform that Surpost personnel have called a strike, effective from 19 February 2025 and until further notice.   As a result, there may be disruption to Surpost’s operations, including delays in the processing and handling of mail. Surpost thanks all for their understanding and patience during this period.

Georgia – Weather Disruption 
Update: The designated operator of Georgia, Georgian Post, wishes to inform that owing to very poor weather conditions, mail delivery throughout the western region of Georgia has been disrupted since 23 February 2025. In some areas, deliveries are partially restricted, while in others they have been completely suspended. These conditions have inevitably resulted in delays in the processing and delivery of mail.   Conditions are expected to improve soon, allowing postal services to resume normal operations in the near future.   Georgian Post would like to thank all for their cooperation and understanding.

Mauritius – Tropical Cyclone 
Update: The designated operator of Mauritius, Mauritius Post, wishes to inform that Mauritius has been experiencing cyclonic conditions since 26 February 2025 and that a class 3 cyclone warning has been issued by Mauritius Meteorological Services.   As a result, the international airport is temporarily closed and all flights have been cancelled. All economic/business activities have been suspended and all of the island’s post offices and postal facilities are closed (MUPLUA, MUPLUB and MUPLUC).   The transportation and processing of both inbound and outbound mail (letter-post, parcel-post and EMS items) are affected, and delays are to be expected in the delivery of mail throughout the country.   Accordingly, Mauritius Post has declared a case of force majeure.   The authorities are monitoring the situation closely and Mauritius Post will provide an update once the situation has returned to normal.   Mauritius Post thanks all for their understanding.

Greece – One-Day Strike 
Update: Hellenic Post said union workers have called for a one-day strike for tomorrow Feb. 28 that will impact postal deliveries. Air traffic controllers are participating, which will affect international mail.

Côte d’Ivoire – Strike

Update: La Poste trade unions ended the strike on Monday, 17 February 2025. As a result, all post offices and mail processing centers (for both national and international mail) are once again open and operational.

Update:  On February 3rd, The designated operator of Côte d’Ivoire, La Poste de Côte d’Ivoire, wishes to inform that certain La Poste trade unions have launched a strike for an unlimited period. This strike has resulted in the closure of numerous post offices and mail processing departments (for both national and international mail). The Government of Côte d’Ivoire and the management of La Poste have initiated negotiations and are making every effort to resolve this situation.

Finland –  Strike 
Update: The designated operator of Finland, Posti Jakelu Ltd, informed  that the PAM Service Union has called a strike from 5.00 local time on 17 February to 5.00 local time on 20 February 2025. This strike may lead to delays of a few days in the handling of mail that requires customs clearance.  

Belgium – National Strike Update
Update: The blockades have been lifted at various sorting centres. However, targeted strikes may continue throughout the bpost network, especially in the Brussels region and the south of Belgium. As a result, significant delays are to be expected in the collection, sorting and distribution of domestic and international letter post and parcel post (both inbound and outbound) throughout the country. Further consultation with social partners is scheduled for February, 18 2025

Belgium – National Strike
Update: Effective Thursday, February 13, 2025, the major Belgian unions have called a 24 hour interprofessional strike and may be extended into Friday, February 14, 2025. This industrial action is likely to affect letter-post and parcel-post deliveries. The strike will also involve ground handlers and other airport and airline personnel. Therefore, disruption and delays are to be expected in the handling of inbound and outbound airmail dispatches at Brussels Airport

Brazil – Customs Slowdown
Update: Recent Customs slowdown in Brazil has caused delays of about 7-14 days

Italy – Update following hacking attack
Update: Further to EmIS 005/2025, the designated operator of Italy, Poste Italiane, wishes to inform that the consequences of the cyberattack on BCUBE, Poste Italiane’s airmail unit service provider, have now been resolved and operations have resumed as normal.   Poste Italiane thanks all for their understanding and support during this difficult episode.

Thailand – Resumption of postal operations following flooding
Update: Further to EmIS 217/2024 concerning the flooding situation in the southern part of Thailand, the designated operator of Thailand, Thailand Post, would like to inform that postal operations in postcode areas 80XXX and 84107 have resumed as normal. Thailand Post would like to thank all for their understanding.

Canada Post Strike
Update: Effective Monday, January 6, 2025, GlobalPost has resumed full service to Canada, including P.O. Boxes and previously restricted postal codes, and is now accepting mail and packages again for these destinations.

Effective Monday, January 6, 2025, USPS will resume full service to Canada and will begin accepting mail and packages again.

Effective December 17, 2024, Canada Post resumed operations and will be accepting new mail and parcels on December 19, 2024.

During this time, it is important to remember that due to the recent Canadian Union of Postal Workers strike and accumulated backlog, shipments will experience processing and delivery delays.

Ireland – Storm Darragh
Update: The designated operator of Ireland, An Post, wishes to inform that Storm Darragh has resulted in delays to international outbound mail, as well as some inbound services. Airline and ferry services have been impacted since Friday, 6 December, and delays are expected to continue until approximately Thursday, 12 December. An Post thanks all for their understanding.

Malaysia – Flooding
Update: The designated operator of Malaysia, Pos Malaysia, wishes to inform that the country is experiencing heavy rains and massive flooding. The postal network has been severely affected and some post offices have been closed. A number of roads are also inaccessible to traffic, delaying the delivery of letter and parcel post and EMS.

The affected areas are in the following postcode ranges (as of 1 December 2024):

STATE LOCATION POSTCODES
TERENGGANU PERMAISURI 22100, 21450, 22050, 22110 & 22030
​ SUNGAI TONG 21500, 21050
​ AIR PUTEH 24050 ,24020 ,24030 ,24010
​ JERTEH 22010 ,22000 ,22200 ,22300
​ KUALA BERANG 21700-21800
​ DUNGUN 23000 ,23200
​ KERTEH 24300 ,24200
​ JERTEH 22010
​ KUALA TERENGGANU 20050, 20100, 21020, 21060, 21070, 21100, 21200
​ CHUKAI 24000, 24010, 24020, 24050
​ PAKA 23100
KEDAH PENDANG 06700
​ AOR 05050, 05100, 05250
​ JITRA 06000, 06200
​ KUALA NERANG 06300
​ JITRA 06300, 06400
KELANTAN KETEREH 16450
​ KOTA BHARU 16010
​ KUBANG KERIAN 16150
​ BACHOK 16300, 16020, 16070, 16090, 16050
​ KUALA KRAI 18000
​ PASIR PUTEH 16800
​ MACHANG 16600, 18400, 18500
​ TANAH MERAH 17500
​ RANTAU PANJANG 17200
​ MELOR 16400, 16810
​ PASIR MAS 17010, 17000, 17020, 17030
Pos Malaysia is monitoring the situation continuously, and timely updates are posted in the dedicated section of its website at www.pos.com.my/news-info/service-update.

Pos Malaysia is making every effort to maintain the universal postal service and continue providing all international postal services, including EMS and parcels; it apologizes in advance for the unavoidable delays.

Italy – Strike
Update: The designated operator of Italy, Poste Italiane, wishes to inform that all postal operations have resumed as normal in the Marche, Emilia Romagna and Calabria regions (further to EmIS messages 151/2024 and 175/2024) and in the Catania, Enna, Messina, Ragusa and Siracusa provinces of Sicily (further to EmIS 191/2024). Poste Italiane thanks all for their understanding.

Bosnia and Herzegovina – Flooding
Update: JP BH Pošta Sarajevo, wishes to inform that heavy rainfall has led to floods in parts of Bosnia and Herzegovina. A state of natural disaster has been declared by the government. This situation has caused major logistical disruption, including road closures and direct impacts on postal infrastructure. As a result, delays are to be expected in the delivery of letters, parcels and EMS items throughout the geographical area covered by JP BH Pošta Sarajevo. Therefore, with effect from 4 October 2024 JP BH Pošta Sarajevo is unable to guarantee service delivery standards for all inbound international postal items.

United States of America – Flooding
Update: The United States Postal Service (USPS) is declaring a force majeure situation due to the impacts of Hurricane Milton. This natural disaster has resulted in widespread catastrophic flooding and damage in the south-eastern State of Florida. The USPS declaration of force majeure (in effect until further notice) will cover USPS service and performance obligations for EMS, letter post (P, G, and E format) and parcels to postcode areas in the 32003–34997 range. Recovery and cleanup for the communities in those areas are expected to be lengthy.

Lebanon – Postal services affected by state of war
Update: LibanPost, would like to inform that Lebanon entered in a state of war on 19 September 2024, following airstrikes by Israeli forces on Lebanese territory, which killed hundreds of civilians and injured thousands of others. As a result, there have been many flight cancellations and closed roads (especially in the south of Lebanon, as well as in some locations in the centre of the country and Beirut), in addition to security restrictions in opening certain post office branches and reaching sensitive and closed areas, which will negatively affect LibanPost’s performance and service-level agreements. The scope of the impact is yet to be determined. LibanPost wishes to emphasize that it is doing its utmost to maintain its service levels, although the situation is difficult and the consequences are unclear at this stage.