CARRIER SERVICE UPDATES
Check back regularly for the latest carrier service updates and alerts to help you make smarter shipping decisions.
Last Updated: 9/2023
GlobalPost is 100% committed to helping our customers navigate changes to international shipping during this challenging and difficult time. We continue to carefully monitor the COVID-19 situation and are taking all appropriate measures to protect the health and safety of our employees.
Below are service alerts from international carriers. All updates are accurate as of the date provided.
Delayed Services
GLOBALPOST SERVICE UPDATES
Canada| Partial service disruption - Updated 9/26/2023
Canada – Update on wildfires
Canada Post, asks us to inform other Union member countries and their designated operators that the situation has improved in both British Columbia and the Northwest Territories; however, some areas of the Northwest Territories will remain under a state of emergency until 2 October 2023. As of 22 September 2023, all mail operations have returned to normal at the affected sites.
Canada – Wildfires
Canada Post, asks us to inform other Union member countries and their designated operators that several provinces and territories are experiencing an unprecedented wildfire season, and the effects are widespread. Wildfires raging across the Northwest Territories and British Columbia have damaged several towns and are forcing thousands of residents to flee their homes.
On 18 August 2023, the Province of British Columbia declared a provincial state of emergency to support ongoing response and recovery efforts. This declaration allows the province to enact emergency orders, including restricted travel to specific areas as needed.
Canada – Return to normal at Port of Vancouver
Canada Post, asks us to inform other Union member countries and their designated operators that the strike by port workers in British Columbia ended late on Friday, 4 August 2023, as a result of which ocean transport to the Port of Vancouver can resume.
Canada – Back to normal
Canada Post, would like to inform other Union member countries and their designated operators that, following the recent flooding, all postal operations have now resumed as normal in all areas.
Resumption of strike at Port of Vancouver / Canada
Further to EmIS 85/2023, the designated operator of Canada, Canada Post, asks us to inform other Union member countries and their designated operators that the strike by port workers in British Columbia resumed on 18 July 2023, following a four-day hiatus. This means that Canada Post will again be unable to process maritime shipments as normal.
Canada Post asks all Union member countries and their designated operators to refrain from sending maritime dispatches to the Port of Vancouver until the strike is over. It is also unable to collect mail from alternative ports on the west coast.
Canada – Return to normal following strike at Port of Vancouver
Canada Post asks us to inform other Union member countries and their designated operators that the strike called by the International Longshore and Warehouse Union Canada at ports in British Columbia officially ended on 14 July 2023.
As a result, Canada Post should shortly be able to process maritime shipments again as normal and confirms that maritime dispatches to the Port of Vancouver can now resume.
Canada Post thanks all Union member countries and their designated operators for their collaboration and understanding during the last two weeks.
Canada – Strike at Port of Vancouver
Canada Post asks all Union member countries and their designated operators to refrain from sending maritime dispatches to the Port of Vancouver until the strike has ended. Furthermore, Canada Post is unable to collect mail from alternative ports on the west coast.
Canada – Wildfires Update
Canada Post, would like to inform other Union member countries and their designated operators that due to the numerious amount of ongoing wildfires delivery will be delayed and or suspended beginning 1 June 2023. Impacted provinces include but are not limited to : Alberta, Nova Scotia, Ontario and Quebec. Delivery will resume once conditions improve and it is safe to do so.
Italy| Updated 9/18/2023
Italy – Final update on the natural disaster in Emilia Romagna and Marche regions
Poste Italiane, wishes to inform other Union member countries and their designated operators that, following the severe flooding in the Emilia Romagna and Marche regions, mail services have now resumed as normal. Furthermore, for citizens who have been displaced as a result of this natural disaster, a special mail collection service has been organized in specific post offices throughout the affected regions.
Italy – Update on Catania airport closure
Further to EmIS 89/2023, the designated operator of Italy, Poste Italiane, would like to provide other Union member countries with an update on the impact of the fire that occurred at Catania-Fontanarossa Airport.
The following postcode areas of the Sicily region are currently affected:
Agrigento: 92xxx
Caltanissetta: 93xxx
Catania: 95xxx
Enna: 94xxx
Messina: 98xxx
Palermo: 90xxx
Ragusa: 97xxx
Syracuse: 96xxx
Trapani: 91xxx
Italy – Trade union action
Poste Italiane would like to inform other Union member countries and their designated operators that continued trade union action in certain logistics centers is causing disruption to operations.
As a result, delivery times cannot be guaranteed for parcels destined for the metropolitan city of Florence and the provinces of Prato, Pistoia and Modena (with the exception of the following postcode areas in the province of Modena, for which service continues as normal: 41011, 41012, 41016, 41019, 41030, 41032, 41033, 41037, 41038 and 41039).
Poste Italiane is taking all the necessary action to restore normal service and will provide timely updates on the situation.
Poste Italiane thanks all Union member countries and their designated operators for their understanding.
Italy – National 8-hour strike
Poste Italiane, would like to inform other Union member countries and their designated operators that all major Italian unions have announced an 8-hour strike, commencing at 10.00 CEST (UTC+2) on 15 July 2023, involving ground handlers and other airport services personnel at all Italian airports.
Disruption is to be expected in the handling of inbound and outbound airmail at Linate and Malpensa Airports in Milan, although mitigation measures will be taken at airmail units.
Information on all scheduled strikes is available (in Italian) at scioperi.mit.gov.it/mit2/public/scioperi.
Italy – Issues relating to EMSEVT data transmission
Poste Italiane, would like to inform other Union member countries and their designated operators that Poste Italiane has been experiencing issues relating to EMSEVT data transmission for inbound and outbound parcels and EMS items since 29 May 2023. Tracked/registered letter-post items are not affected.
Operations continue as usual and parcels/EMS items are being processed and delivered. Poste Italiane is committed to sending the missing data as soon as possible, but significant delays should be expected.
The Poste Italiane IT department is conducting the necessary investigations. Poste Italiane will keep its partner postal operators updated as to the outcomes of the investigation and resolution of the issues.
Poste Italiane undertakes to provide all of the information available in its systems to its partner postal operators to enable them to deal with their outbound customers. It kindly requests that inquiries be sent only if connected with customer complaints.
Italy – Natural disaster in Emilia Romagna and Marche regions
Poste Italiane, would like to inform other Union member countries and their designated operators that, following severe flooding in the Emilia Romagna and Marche regions, it has been unable to guarantee collections and deliveries (for any products) in certain parts of these regions since Wednesday, 17 May 2023. In particular: no collections and deliveries are currently possible in Forlì; collections and deliveries cannot currently be guaranteed in the provinces of Ancona, Bologna, Cesena, Ravenna, Faenza, Modena, Pesaro Urbino and Ravenna. Poste Italiane is taking all necessary steps to minimize inconvenience for its customers and restore connections with the affected areas as soon as possible. Updates on the situation will be posted at www.poste.it/aggiornamenti-operativi.html. (This page is in Italian only, but many browsers will provide an option to translate it into the user’s language.)
Italy – Strike Update:
Poste Italiane, would like to inform other Union member countries and their designated operators that a 24-hour strike, commencing at 00.01 CEST on 21 April 2023, has been announced by certain Italian unions, involving ground handlers and other airport services personnel at all Italian airports. Disruption is to be expected with regard to the handling of inbound and outbound airmail at Milan’s Linate and Malpensa airports, although mitigation measures will be taken at the airmail units. Information on all the scheduled strikes is available (in Italian) at scioperi.mit.gov.it/mit2/public/scioperi.
Italy – Strike
Poste Italiane, would like to inform other Union member countries and their designated operators that some Italian unions have announced a 24-hour strike, commencing at 00.01 CET on 17 March 2023, involving ground handlers and other airport services personnel, concerning all Italian airports.
Disruption is to be expected with regard to the handling of inbound and outbound airmail at Milan’s Linate and Malpensa airports, although mitigation measures will be taken at the airmail units.
Information on all the scheduled strikes is available (in Italian) at scioperi.mit.gov.it/mit2/public/scioperi.
Morocco | Customers should expect delays - Updated 9/18/2023
Morocco – Earthquake
Poste Maroc, would like to inform other Union member countries and their designated operators that an earthquake struck the Marrakesh and Agadir regions on Friday, 8 September 2023. The resulting damage to physical infrastructures has affected postal operations in these two regions. Delays in the processing and delivery of letter-post, parcel-post and EMS items are therefore to be expected.
Hong Kong | Updated 9/18/2023
Hong Kong – Extreme weather conditions
Hongkong Post, the People’s Republic of China’s designated operator for Hong Kong, asks us to inform Union member countries and their designated operators of the extreme weather conditions across Hong Kong, including the black rainstorm and flooding warning, since the evening of 7 September 2023. This situation is affecting the processing and conveyance of all inward, outward and local mail. As a consequence, quality of service is affected, including for inbound and outbound EMS, air parcels and registered airmail. Hongkong Post expects the impact to last for at least a day before the backlogs can be cleared.
Hong Kong– Typhoon Talim
Hongkong Post, the People’s Republic of China’s designated operator for the territory of Hong Kong, asks us to inform other Union member countries and their designated operators that a No. 8 tropical cyclone warning signal (Typhoon Talim) was raised shortly after midnight on 17 July 2023 in Hong Kong. This situation is affecting the processing and conveyance of all domestic and international mail (letter post, parcels and EMS). Customer service call centres are also affected. It is expected that the impact will last for a few days before backlogs can be cleared and operations can return to normal.
Hong Kong, China – Resumption of normal delivery process for items requiring signature on delivery
Hongkong Post, the People’s Republic of China’s designated operator for the territory of Hong Kong, asks us to inform other Union member countries and their designated operators that Hongkong Post’s delivery process for all items requiring signature on delivery is returning to normal. With effect from 3 January 2023, when performing at-the-door deliveries of letter-post, parcel-post or EMS items requiring signature on delivery, the postman or postwoman will again obtain a signature from the recipient. In case of an unsuccessful at-the-door delivery attempt, the addressee will receive a notification asking them to collect the item from a designated post office, in line with the normal procedure. The collection arrangements at post offices remain unchanged. Hongkong Post thanks all other Union member countries and their designated operators for their understanding.
Hong Kong, China – Resumption of advice of delivery service
Hongkong Post, the People’s Republic of China’s designated operator for the territory of Hong Kong, asks us to inform other Union member countries and their designated operators that it has resumed the advice of delivery service for incoming mail items. Hongkong Post thanks all other Union member countries and their designated operators for their understanding.
Greece | Customers should expect delays - Updated 9/18/2023
Greece – Heavy rainstorms, flooding and landslides
Hellenic Post, asks us to inform other Union member countries and their designated operators that heavy rainstorms have been causing flooding and landslides in many areas of the country (particularly in the centre and north) since 5 September 2023. As a result, many of Hellenic Post’s domestic operations (collection, transportation and delivery) have been disrupted. The transportation and processing of inbound and outbound mail (letter-post, parcel-post and EMS items) are affected and, consequently, delays are to be expected in the delivery of mail throughout Greece.
Greece – Strike
Hellenic Post, asks us to inform other Union member countries and their designated operators that the General Confederation of Greek Workers and the Association of Civil Servants have announced a 24-hour strike on Thursday, 16 March 2023.
Air traffic controllers have announced their participation in the strike.
These actions will affect the collection and delivery of both international and domestic mail.
Greece – Heavy snowfalls and snowstorms affecting operations
Hellenic Post, asks us to inform other Union member countries and their designated operators that the entire territory of Greece has been affected by heavy snowfalls and snowstorms since 5 February 2023.
The main sorting centre (Attica sorting centre in Kryoneri), where inbound and outbound international mail is collected and processed, is currently blocked by the snow, which is directly affecting all Hellenic Post operations.
Hellenic Post thanks other Union member countries and their designated operators for their understanding and cooperation, and will inform them via EmIS once its operations are back to normal.
Norway | Partial service disruption - Updated 9/18/2023
Norway – Update on extreme weather
Posten Bring AS, asks us to inform other Union member countries and their designated operators that, following the extreme weather conditions, the situation has improved. The delivery of letter mail and parcels within postcode areas 0001–6999 has been restored with effect from 14 August 2023. However, delivery services between the southern part of Norway (postcodes 0001–6999) and the central to northern part of the country (postcodes 7000–9999) have not yet resumed as normal.
Norway – End of strike
Posten Norge AS, would like to inform other Union member countries and their designated operators that the national strike that began on Monday, 17 April has now ended, and all striking workers are expected to be back at work on Friday, 21 April.
Norway – Strike Update:
Posten Norge AS, would like to inform other Union member countries and their designated operators about a national strike that started on Monday, 17 April, with 24,000 workers walking out. The strike started after mediation failed between Norway’s largest trade unions and the Confederation of Norwegian Enterprise. The strike may affect both international and domestic mail collection and delivery.
Niger | Mail services suspended until further notice - Updated 9/18/2023
Niger – Temporary suspension of postal operations
Niger Poste SA, asks us to inform other Union member countries and their designated operators that, owing to the temporary closure of land and air borders since 6 August 2023, and in accordance with articles 17-141 and 17-219 of the UPU Convention Regulations, Niger Poste SA has temporarily suspended all international postal operations, both inbound and outbound, and is declaring a force majeure situation.
Malawi| Updated 8/28/2023
Malawi – Back to normal
Malawi Post, wishes to inform other Union member countries and their designated operators that all post offices are again open and operational following Cyclone Freddy.
Slovenia| Updated 8/14/2023
Slovenia – Solidarity Day
Pošta Slovenije, asks us to inform other Union member countries and their designated operators that the Slovenian government has declared 14 August 2023 Solidarity Day, a work-free day, providing citizens with a day off to help with flood relief efforts. The facilities of Pošta Slovenije will also be closed on that day.
Hawaii| Customers should expect delays - Updated 8/14/2023
Hawaii – Package Delays Due to Wildfires
We inform you that there might be delays in the delivery of your packages due to the ongoing wildfires in Hawaii. These wildfires have been fuelled by intense winds and have resulted in mandatory evacuations in certain areas. As a result, local operations have been impacted to ensure the safety of employees while striving to minimize the impact on services.
Cyprus| Updated 8/14/2023
Cyprus – EDI message delays resolved
The issue with the transmission of EDI message (which occured since mid of July) which disables transmission of electronic data (CARDIT, PRECON/RESCON, PREDES/RESDES, EMSEVT events) has been resolved and EDI messages are now being transmitted in real time.
Cyprus – Back to normal
Cyprus Post, would like to inform other Union member countries and their designated operators that all the affected systems have now recovered following the floods, and all operations are back to normal. Cyprus Post will try to send all the EDI messages, including ITMATT, that it was unable to send while its systems were down.
New Zealand| Customers should expect delays - Updated 8/2/2023
New Zealand – Back to normal
NZ Post, would like to inform other Union member countries and their designated operators that mail and courier deliveries are again operating as normal in the Hawke’s Bay region, without any restrictions.
Although there are road closures in some rural delivery locations in the Tairāwhiti/Gisborne region, the mail and courier network is running and fully operational in the region, with one to two days’ delay in the affected rural areas. NZ Post invites member countries and their designated operators to consult www.nzpost.co.nz/contact-support/domestic-delivery-updates
New Zealand – Update on Cyclone Gabrielle and lifting of local states of emergency
NZ Post, would like to inform other Union member countries and their designated operators that the local states of emergency in response to Cyclone Gabrielle were lifted on 14 March 2023 for both the Hawke’s Bay and Tairāwhiti/Gisborne regions. Both regions are now in a “response and transition to recovery” phase. Owing to damage to the road infrastructure in these regions, only some roads are now open, and only during daylight hours. NZ Post can move postal freight into these regions, but due to restrictions, it will be late to meet processing cycles, meaning that it will be carrying items over to the next day for delivery (i.e., they will be delayed by one day). NZ Post has arranged a new road transport route from the lower North Island to Tairāwhiti/Gisborne which will help relieve the postal backlogs. However, both regions continue to have transport, processing, and delivery delays.
New Zealand – Cyclone Gabrielle
New Zealand Post, asks us to inform other Union member countries and their designated operators that a national state of emergency was declared on 14 February 2023 at 8.43 (local time) in response to Cyclone Gabrielle. Local states of emergency had previously been declared in the following regions and districts of the upper North Island: Northland, Auckland, Tairawhiti, Bay of Plenty, Coromandel, Waikato, and Hawke’s Bay.
Owing to the severity of this weather event and the scale of the emergency, the central government has taken over from the local authorities and is now managing the response with the Civil Defence Act. The upper North Island is most severely affected, but significant impacts are forecast in the lower North Island and upper/central South Island.
Weather warnings/watches are in place in the following areas: Northland, Auckland, Great Barrier Island, and other islands in the Hauraki Gulf, Coromandel, Gisborne, Hawke’s Bay, Taranaki, Mount Taranaki, Wairarapa (including the Tararua district), Wellington, Horowhenua, Kapiti Coast, Turikirae Head to Mataikona, Marlborough, Nelson, areas south of Blenheim (including the Kaikoura Coast, Canterbury Plains and the foothills north of the Rakaia River) and the Chatham Islands.
To ensure the safety and well-being of its customers and staff, New Zealand Post has decided to implement the following measures:
-Suspension of all deliveries in red alert areas;
-Suspension of air network operations;
-Suspension of all line haul services to the Far North, Gisborne, and Coromandel areas.
New Zealand Post is currently conducting an assessment and the situation is being monitored closely.
New Zealand – End of COVID-19 protection framework
New Zealand Post, wishes to inform other Union member countries and their designated operators that the COVID-19 protection framework (traffic light system) ceased to apply as of 12 September 2022. Therefore, with effect from the fourth quarter of 2022, normal processes and service standards have been reinstated, meaning that New Zealand Post’s delivery agents will once again obtain a signature or other form of evidence of receipt. If a delivery attempt is unsuccessful, the addressee will receive a notification asking them to collect the item from a designated New Zealand Post site, in line with the normal procedure.
Sudan | Mail services suspended until further notice - Updated 8/2/2023
Sudan – Suspension of postal services
The designated operator of Sudan, the Sudanese Postal Services Company (Sudapost), asks us to inform other Union member countries and their designated operators that, owing to the ongoing conflict in Sudan, and in accordance with articles 17-014 and 37-001.2 of the UPU Convention Regulations, Sudapost has suspended all postal services with other Union member countries with effect from 15 April 2023. Sudapost is working to put in place an alternative office of exchange. Sudapost thanks all Union member countries and their designated operators for their understanding
Australia| Updated 7/10/2023
Australia – Resumption of mail services to Vanuatu
Australia Post, asks us to inform other Union member countries and their designated operators that mail services from Australia to Vanuatu will resume with effect from 5 July 2023.
Belgium| Partial service disruption - Updated 6/26/2023
Belgium – Disruption expected on June 26 due to regional strike in Brussels and Wallonia
We have just been informed of a regional strike in Brussels and Wallonia on Monday 26 June.
We are currently doing everything we can to keep the inconvenience to you as limited as possible, but we expect an impact on our services. The pick-up and delivery of your parcels and letters may be disrupted on June 26 in Brussels and Wallonia.
Through our Track & Trace and My bpost app, we will inform your customers in the affected regions that their parcels may be delivered later due to this regional strike.
Rest assured that we are here to answer any questions you may have and we want to thank you for your understanding in these exceptional circumstances.
Thailand| Updated 6/20/2023
Thailand – IT issues
Thailand Post would like to inform other Union member countries and their designated operators that it has been experiencing IT issues since 31 May 2023. These have prevented it from transmitting some ITMATT messages and some tracking events, in particularly event EMA (Posting/collection), to destination countries. Thailand Post’s IT departments are working to solve the problem.
Therefore, Thailand Post kindly requests that designated operators process items from Thailand that lack ITMATT as normal for the time being. It is still able to receive ITMATT messages from other countries.
Thailand Post thanks all Union member countries and their designated operators for their understanding. It will notify them via EmIS once the system is operating normally again.
Philippines| Customers should expect delays - Updated 6/20/2023
Philippines – Fire at Manila Central Post Office
The fire resulted in the destruction of machines, office equipment, vehicles, and stamp collections. In the aftermath, a makeshift corporate office has been established at ground zero of the incident. The Manila Central Post Office is temporarily housed at the surface mail exchange department in the port area and will continue to serve the mailing public. The office of exchange – including the airmail exchange department (PHMNLA), the surface mail exchange department (PHMNLF), and the express mail exchange department (PHMNLB) – is not affected and will remain open and fully operational. PHLPost is making every effort to recover from this heartbreaking event and to resume operations as quickly as possible. However, delays are to be expected with regard to all mail items sent for delivery in Manila.
Democratic Republic of the Congo| Partial service disruption - Updated 5/29/2023
Democratic Republic of the Congo Flooding
The Democratic Republic of the Congo, Société Congolaise des Postes et Télécommunications (SCPT), wishes to inform other Union member countries and their designated operators that massive floods occurred on 4 May 2023 in Kalehe, in South Kivu province in the east of the country. The flooding resulted in a national tragedy, with a death toll of more than 483 people and nearly 5,000 missing, as well as significant material damage. This natural disaster may affect the collection and delivery of international and domestic mail, thereby impairing the quality of service that SCPT is committed to delivering.
Israel| Customers should expect delays - Updated 5/15/2023
Israel – Delays in the collection and distribution of mail
Israel Postal Company, would like to inform other Union member countries and their designated operators that interruptions and delays in the distribution and collection of mail (letter-post, parcel-post and EMS items) may be experienced in the south of the country as a result of the security situation since 10 May 2023.
Israel – End of strike
Israel Postal Company, would like to inform other Union member countries and their designated operators that the nationwide strike ended today, 28 March 2023.
Peru | Updated 5/8/2023
Peru – IT migration
Servicios Postales del Perú (Serpost), wishes to inform other Union member countries and their designated operators that this weekend migration work will be carried out with the new provider of the corporate data centre as part of the activities scheduled with the National Fund for Financing State Business Activity (FONAFE). Therefore, access to the following services will be disabled from 22.00 local time on Saturday, 29 April until 16.00 local time on Monday, 1 May: applications (operational and administrative), e-mail, website, online tracking, office network, image transfer and remote access. After this time, tests will be carried out to validate the operability of all services (IT – user area).
Peru – Back to normal
Servicios Postales del Perú (Serpost), wishes to inform other Union member countries and their designated operators that the civil unrest and protests that had been taking place in Peru since 7 December 2022 have now ceased. It is hoped to resume international mail traffic very soon.
China | Updated 4/17/2023
China (People’s Rep.) – Return to normal following COVID-19
The designated operator of China (People’s Rep.), China Post, asks us to inform other Union member countries and their designated operators that all preventive measures taken to limit the spread of COVID-19 have been lifted and that postal operations have returned to normal as of 30 March 2023.
Malawi| Partial service disruption - Updated 3/20/2023
Malawi – Force majeure situation following Cyclone Freddy
Malawi Post, wishes to inform other Union member countries and their designated operators that Cyclone Freddy, which hit the Southern Region of Malawi, caused very strong winds, floods, landslides and mudslides. Hundreds of people have died, thousands are displaced, and many people are missing.
There is significant damage to infrastructure, including offices and houses, and some roads are also impassable. Post offices and postal staff have also been affected: for example, Muloza post office was completely submerged, and the roofs of offices at Blantyre and Chichiri were damaged, leading to damage to office equipment and furniture.
Currently, it is not possible to establish contacts with around eight post offices.
Most offices in the affected area have been closed to ensure the safety of customers and staff.
Given this situation, Malawi Post has declared a force majeure situation.
Belgium| Customers should expect delays - Updated 3/13/2023
Belgium – Strike
bpost, wishes to inform other Union member countries and their designated operators that the major Belgian unions have called a national 24-hour strike on Friday, 10 March 2023.
This industrial action is likely to affect letter-post and parcel deliveries in Belgium, as well as bpost’s domestic and international logistics network.
Delays are to be expected with regard to inbound and outbound letter post and parcels in Belgium on and around the stated date.
Indonesia| Updated 3/13/2023
Indonesia – IT issues resolved
Pos Indonesia, would like to inform other Union member countries and their designated operators that the IT issues that were affecting the EMS tracking system have now been resolved.
Indonesia – IT issues
The designated operator of Indonesia, Post Indonesia, would like to inform other Union member countries and their designated operators that it has been experiencing IT issues since 11 February 2023.
In particular, this is affecting the EMS tracking system and disrupting the scanning of EMI/EMH events for EMS items. The IT department is working to resolve the situation.
Post Indonesia thanks all Union member countries and their designated operators for their understanding, and will provide an update via EmIS once the situation has returned to normal.
Vanuatu| Partial service disruption - Updated 3/13/2023
Vanuatu – State of emergency
Vanuatu Post, would like to inform other Union member countries and their designated operators that the Vanuatu Government has declared a state of emergency for the whole country in the wake of category 4 tropical cyclones Judy and Kevin, which struck the country on 1 and 3 March 2023 respectively.
The state of emergency will last for six months, from 1 March to 31 August 2023.
While Vanuatu Post will continue to operate, postal service quality for international inbound and outbound mail and service delivery standards (including delivery times and other quality parameters) cannot be guaranteed.
Poland| Updated 3/6/2023
Poland – IPS migration
The designated operator of Poland, Poczta Polska, wishes to inform other Union member countries and their designated operators that it will be migrating from IPS 2018 to IPS 2021 on Sunday, 5 March 2023.
Poczta Polska will make every effort to minimize the impact of the migration on the operational processing of international mail, but delays in data transmission should be expected for up to 14 hours (5.00 to 19.00 CET).
Poczta Polska thanks all Union member countries and their designated operators for their understanding and apologizes for any inconvenience caused.
Slovakia| Updated 2/27/2023
Slovakia – IPS migration
Slovenska pošta, a.s., would like to inform other Union member countries and their designated operators that it will be migrating from IPS 2017 to IPS 2021 on Sunday, 5 March 2023.
Slovenska pošta will make every effort to minimize any potential issues, but there may be delays in data transmission during the migration. It hopes to have the system fully up and running and resolve any data quality issues by 1 April 2023. Slovenská pošta thanks all Union member countries and their designated operators for their continued support and understanding.
Mauritius| Customers should expect delays - Updated 2/27/2023
Mauritius – Class III cyclone warning
Mauritius Post wishes to inform other Union member countries and their designated operators that Mauritius is experiencing cyclonic conditions and a class III cyclone warning is in force, with effect from 20 February 2023.
Consequently, the international airport is temporarily closed and various flights have been canceled.
The transportation and processing of all inbound and outbound mail (letter-post, parcel-post, and EMS items) are affected, thereby resulting in delays in the delivery of mail across the country.
The authorities are monitoring the situation closely.
Mauritius – Gradual resumption of postal activities
The designated operator of Mauritius, Mauritius Post, wishes to inform other Union member countries and their designated operators that economic and postal activities are resuming.
The transportation, processing, and delivery of mail are still affected but are gradually returning to normal. Call center operations have resumed as normal.
Mauritius Post thanks all Union member countries and their designated operators for their understanding.
Finland|Customers should expect delays - Updated 2/20/2023
Finland – Strike
Posti Ltd, asks us to inform other Union member countries and their designated operators that the Finnish Transport Workers’ Union (AKT) has announced a strike in the transportation sector from 15 February 2023. In addition, the Postal and Logistics Union (PAU) has announced that it will support the AKT strike with industrial action concerning the loading and unloading of trucks and trailers from 16 to 21 February 2023.
Consequently, Posti envisages the following delays:
– approximately 5 days for parcels and EMS items sent during the industrial action;
– 5–14 business days for letter-post items and magazines;
– approximately 5 days for long-distance deliveries requiring transportation with heavier equipment between cities in Finland;
– 5–14 business days for printed products distributed to the door or mailbox.
Posti estimates that operations will return to normal on 27 February 2023. Designated operators are asked to consider sending parcels and EMS items outside the industrial action period when delays will be minimal.
If deliveries cannot be done owing to the strike, the items will be stored appropriately. Deliveries related to health and safety will not be affected by the industrial action.
Turkey | Customers should expect delays - Updated 2/13/2023
Turkey – Earthquakes
Turkish PTT Corporation, would like to inform other Union member countries and their designated operators that two massive earthquakes (magnitude 7.7 and 7.6) hit the southern and south-eastern regions of the country on 6 February 2023. As a result, the Turkish government has declared a state of emergency with effect from 8 February 2023. These devastating earthquakes have caused buildings to collapse and significant disruption to transport and travel in the affected areas. The most severely affected cities are Adana, Adıyaman, Diyarbakır, Gaziantep, Hatay, Kahramanmaraş, Kilis, Malatya, Osmaniye and Şanlıurfa, as well as the surrounding districts and villages. This will have a major impact on operations and, consequently, on the quality of service for all types of inbound mail (letter-post, parcel-post and EMS items). As a result, service delivery standards cannot be guaranteed and delays are likely in the affected areas.
Saudi Arabia | Updated 2/6/2023
Saudi Arabia| Back to normal
Saudi Post Corporation, asks us to inform other Union member countries and their designated operators that the electrical damage and IT issues caused by the heavy rainfall have now been resolved. All services have therefore resumed as normal with effect from 30 January 2023.
Macao| Updated 1/19/2023
Macao, China – Back to normal
The People’s Republic of China’s designated operator for Macao, asks us to inform other Union member countries and their designated operators that the situation has improved and all postal operations have returned to normal.
Malaysia| Updated 1/19/2023
Malaysia – Back to normal
Pos Malaysia, asks us to inform other Union member countries and their designated operators that the situation has returned to normal and all postal operations were back to normal as of 29 December 2022. Pos Malaysia thanks all other Union member countries and their designated operators for their understanding.
Malaysia – Heavy rain and widespread flooding
Pos Malaysia asks us to inform other Union member countries and their designated operators that the country is experiencing heavy rain and widespread flooding. The postal network has been severely affected and some post offices have been closed. Some roads are also inaccessible to traffic, which is delaying the delivery of mail, EMS and parcels.
Costa Rica| Updated 1/19/2023
Costa Rica – IT issues
Correos de Costa Rica wishes to inform other Union member countries and their designated operators that, with effect from 10 December 2022, it is deploying a new version of IPS and CDS and is working on the interface between these solutions and its internal IT systems.
Pakistan| Updated 1/19/2023
Pakistan – Update on postal services following flooding
Pakistan Post wishes to inform other Union member countries and their designated operators that the delays and disruption to mail operations are under control, and mail delivery in the areas affected by flooding has improved significantly. Pakistan Post thanks all other Union Member countries and their designated operators for their understanding and cooperation.
Thailand | Updated 1/19/2023
Thailand – End of flooding
Thailand Post would like to inform other Union member countries and their designated operators that the rain in the southern part of Thailand has now ceased. All postal operations have therefore resumed as normal with effect from 30 December 2022. Thailand Post thanks all other Union member countries and their designated operators for their understanding.
Thailand – Illegal barcodes
Thailand Post would like to inform other Union member countries and their designated operators that the series of barcodes starting in “UT” and ending in “TH” (i.e. UTxxxxxxxxxTH, as shown below) has been used illegally without its authorization. The above-mentioned barcodes were allocated to a bulk mailer customer, but the service relating to the said barcodes has been suspended since May 2020. Therefore, items bearing these barcodes are not considered as postal items originating from Thailand Post. Consequently, Thailand Post reserves the right to deny all remuneration, charges and liability relating to such items. Thailand Post thanks all other Union member countries and their designated operators for their cooperation in this matter.
Russian Federation | Mail services suspended until further notice – Updated 2/28/2022
GlobalPost has suspended all services to Russia effective Monday February 28, 2022.
Solomon Islands | Mail services suspended until further notice – Updated 12/8/2021
GlobalPost has suspended all services to Solomon Islands effective Wednesday December 8, 2021.
Ukraine | Mail services suspended until further notice – Updated 2/24/2022
GlobalPost has suspended all services to Ukraine effective Thursday, February 24, 2022.