Terms and Conditions
GLOBALPOST TRANSACTIONS AND RELATED SERVICES
Third Party Partners: Certain shipping transactions may be offered through our GlobalPost service, including but not limited to the Global Advantage Program, which enables our customers to ship packages from the United States and international posts at discounted rates (hereafter, “GlobalPost”). We act as your carrier and are primarily responsible for the fulfillment of the GlobalPost services offered through our network of third party parcel processing facilities that are selected and directed by us. If you ship eligible items to a destination through GlobalPost, you may first be required to ship the item through a third party parcel processing facility which will then route the item to the destination address. You acknowledge and understand that we may direct one or more third-party global shipping provider(s) to oversee the processing, customs clearance, and shipment and the return of the item so long as your shipment meets the terms and conditions of this program and any other applicable third party requirements. Eligible shipment items and quantities are generally governed by the origin and destination country’s postal regulations, import and export laws, rules and requirements. Ineligible items that are shipped may be returned, seized, destroyed, or disposed of pursuant to such laws, rules and requirements. Please contact us for additional information about eligible items and quantities. You acknowledge and agree that we have the absolute discretion to disable the GlobalPost service from your account.
Bulk Inbound Shipping Services: If you are using Bulk Inbound Shipping Services, such as GlobalPost SmartSaver or any other branded bulk inbound shipping services offered by Stamps.com, then you are responsible for printing and affixing the following two labels: (1) the designated shipping label to each parcel, which contains the parcel’s final destination address; and (2) the designated third party carrier label addressed to the assigned processing facility for the receptacle containing the bundled parcels. You may be provided USPS labels for the receptacle(s) which must be used by the ship date printed on the label; otherwise, the receptacle label(s) will be automatically refunded and unusable. If you are not provided with USPS labels, you may be provided with an account number for a third party carrier. Such account number shall only be used to print shipping labels for the instructed service for your receptacle(s) shipped to the processing facility. In the event that labels are generated that are not used for the Bulk Inbound Shipping Services or the instructed service, Stamps.com will charge you for shipping costs and may assess an additional fee and/or disable the program on your account. Parcels that do not reach the instructed location including parcels that are sent to the incorrect location, may not be processed through the bulk inbound shipping services. Parcels that do not have the correct bulk inbound shipping label may not be processed.
Pickup Services: If you are using Pickup Services, such as GlobalPost SmartSaver Pickup, or any other branded pickup service offered by Stamps.com, then you are still responsible for affixing the destination label on each parcel and may be required to bundle the parcels into a receptacle or other shipping supplies provided by our pickup agent. The receptacle and/or parcels must be picked up by our assigned carrier(s) at designated time(s)/date(s). In order for the parcel to be picked up successfully, you must follow the prescribed procedure for local pickup (below). Failure to follow the guidelines, may impact the deliverability of the parcels and cost of the services. Each parcel will be subject to the same restrictions and policies as GlobalPost, unless noted otherwise in these Terms.
Procedures for Pickup Services: Guidelines for pickup services may be found by clicking here.
Interchangeability of Services Used: Stamps.com may substitute services in its sole discretion, but Stamps.com generally offers substitute services that are similar to the originally selected service. In the event that another service is used, commercially reasonable efforts will be made to maintain a similar service standard.
Fees and Adjustments: Stamps.com may change prices and fees, in its sole discretion, at any time. The fees for GlobalPost may include both Stamps.com and third party carrier fees. The total of the fees may be included within the shipping rates provided to you and will not be separately delineated from the overall charge. Rates for services charged will be based on the rates that are available for your account and may be updated by Stamps.com in its sole discretion. For parcels where you provide incorrect shipping details about the parcel (such as weight, address, dimensions, service type or package type), GlobalPost reserves the right, at its sole discretion, to either (i) deliver the parcel(s) at an increased rate that will be automatically charged to you, (ii) return the parcel(s) to you with the cost of the return and processing of the return charged to you, or (iii) destroy or dispose of the parcel(s), with the cost charged to you. In the event that the assessed rate cannot be calculated using the GlobalPost rates (for example, in the event that the actual weight of the shipment exceeds the maximum weight supported by the program), you will be charged for the replacement service, which may include a domestic label, if applicable. For example, you might be automatically charged for a domestic Priority Mail Retail Package (rated based on transportation from your facility to the third-party shipping facility, and any balloon/oversized surcharges as required per USPS rates and requirements) plus the cost of a Priority Mail International Retail Package (rated based on transportation from the third-party shipping facility to your intended international recipient, plus any balloon/oversized surcharges as required per USPS rates and requirements). Note that in the event that Stamps.com does not supply a domestic label, domestic Priority Retail Package rates will not be included in any adjustments.
Duties and Taxes: Some GlobalPost services offer expedited customs clearance which require full payment of duties and taxes. GlobalPost provides various ways to pay duties and taxes, including and not limited to: (i) duties and taxes are deducted from your account balance; (ii) duties and taxes are collected by GlobalPost from the recipient before their parcel leaves a GlobalPost processing facility; (ii) duties and taxes are collected by GlobalPost by the destination carrier from the recipient at the time of delivery. Improper classification of items in your parcel could result in adjustments to your account balance, an increase in the amount collected from the recipient, delay, disposal, or return. Note that due to international currency changes, the amounts may vary based on currency conversion at the time of your transaction. An additional administration fee related to the collection of duties and taxes may also apply. If your transaction requires the payment of duties and taxes by the recipient and your recipient refuses to pay for those amounts, you may be required to pay for the goods to be returned, destroyed, or disposed of or for other amounts imposed.
Harmonized Tariff Schedule Codes for International Shipping: The Harmonized System Tariff code (“HS Tariff Code”) is used to classify physical goods and traded products for export to another country. We urge you to provide the HS Tariff Code that corresponds to your shipment on the Customs Form. If you do not provide a HS Tariff Code on the Customs Form, we may assign one for you. By using our Service, you agree that if we assign a HS Tariff Code for you, we are not liable for any issues you have with your package, including but not limited to any additional fees or penalties you are charged or any delays or the return of your package due to the HS Tariff Code we assigned.
Click here for terms that apply to GlobalPost’s Canada Delivered Duty Paid Program.
Refunds: No refunds shall be applicable for a GlobalPost shipment that has been provided to any carrier. In addition, no rate credits shall be applied in the event your shipment could have qualified for a less expensive rate but you did not select that rate.
Undeliverable Parcels: A parcel is considered undeliverable if (i) the recipient’s address is incomplete, illegible, incorrect or cannot be located, (ii) delivery cannot be made because of the unavailability or refusal of an appropriate person to accept delivery or sign for delivery of the shipment on the initial delivery attempt or reattempts, (iii) the parcel is unable to clear customs, (iv) the recipient refused to pay for duties and taxes as required by that method of delivery, (v) the shipment of the parcel would likely cause damage or delay to other shipments or goods, or cause injury, (vi) the parcel contains restricted, illegal, or otherwise prohibited items, (vii) the parcel’s contents or packaging are damaged to the extent that re-wrapping is not possible. If the parcel is undeliverable for any reason, we may attempt to notify you and to arrange for the return of the parcel, subject to any local regulatory restrictions. Additionally, we may, in our sole discretion, return the parcel to you or destroy or dispose of the parcel. You will be liable for any and all costs, charges and fees incurred in returning or disposing of an undeliverable parcel.
Stamps.com prohibits the shipment of any and all Tobacco Products under GlobalPost’s Global Advantage Program. The term “Tobacco Products” includes any product made or derived from tobacco that is intended for human consumption, including any component, part, or accessory of a tobacco product; the term includes, without limitation, cigarettes, e-cigarettes, cigars, e-cigars, e-hookah, vape pens, advanced refillable personal vaporizers, and electronic pipes. We reserve the right to refuse to accept, transport, or deliver any shipment containing Tobacco Products that we, in our sole and unlimited discretion, determine does not comply with our requirements for the shipment or any applicable law or regulation, and to discontinue any or all service to you for, among other reasons, tendering such a shipment. We reserve the right to dispose of any shipment containing Tobacco Products that shippers are prohibited from shipping, that we are not authorized to accept, that we state that we will not accept, or that we have a right to refuse. Any fees or charges that are associated with your shipment of Tobacco Products will be directly billed to your account.
Parcel Coverage: In the event your parcel is lost and/or damaged prior to delivery, the GlobalPost service offers a limited Parcel Coverage program pursuant to the following terms. Note, Parcel Coverage through GlobalPost is not package insurance. Actual package insurance must be added as a separate transaction.
- Parcel Coverage may only be requested for parcels that receive one or more GlobalPost tracking events, beyond the initial acceptance event and are either never received by the recipient and/or are damaged.
- Parcel Coverage will be limited to the sum of the value of the contents as specified on the customs form at the time of shipment less any salvage value (the total amount not to exceed $100 unless indicated otherwise) PLUS the amount the shipper paid for shipping fees for the respective GlobalPost service.
- Requests for Parcel Coverage must be filed between 30 and 90 days from the original ship date using the claim form available on our website and must be signed by you and the addressee, click here for additional information.
- In order for GlobalPost to consider a claim for damage, the contents, original shipping cartons, and all packaging material must be available to us for inspection. Your claim may be denied if the shipment cannot be made available to us or we find the shipment was not adequately prepared according to the GlobalPost Shipment Preparation Guidelines which can be found by clicking here.
- Coverage is not applicable to undeliverable and rejected parcels or parcels that contain restricted, illegal, or otherwise prohibited items.
- You should review the laws and regulations of the destination country to ensure that your parcels will not be rejected on the basis that it contains restricted, illegal or otherwise prohibited items. In the event that your parcel contains such items, the carrier or customs official reserves the right to dispose of your parcel without any compensation to you.
Appointment of Agent: Pursuant to a routed export transaction under the U.S. Export Administration Regulations and Foreign Trade Regulations, your recipient, as the Foreign Principal Party in Interest, will agree to assume responsibility for the export shipment, with Stamps.com’s third party shipping partner(s) acting as your recipient’s forwarding agent. You remain liable for the accuracy of information you provide about shipments, and you agree to provide timely responses to requests for additional information.
Right of Inspection: You agree that we, our shipping partners, or any governmental authority including customs and security may open and inspect your shipment at any time. You acknowledge and agree that GlobalPost, our shipping partners, or any governmental authority may, at its sole discretion, decide to destroy or dispose of a parcel in the event a determination is made that such destruction or disposal, as the case may be, is required (for example, prohibited items are shipped through GlobalPost or there is suspected fraud associated with the transaction).
Transit Times: Some GlobalPost transactions may include a quoted transit time, which represents an estimate by Stamps.com for the respective service; actual transit times may vary. Weekend days, public holidays, bank holidays, delays caused by customs, delays attributable to compliance with mandatory local security requirements or other events beyond our control are not included when we quote door to door delivery times in our published literature. The route and the method by which we transport your shipment shall be at our sole discretion.
Countries Served: A list of countries approved to ship to under this agreement can be found by clicking here. We reserve the right to add or remove countries from this list at any time.
Additional GlobalPost Info: Additional information about GlobalPost, including policies governing eligibility, service delivery times, weight and size restrictions, handling of lost, damaged, and undeliverable items, rates, shipment insurance, returns, and refunds can be found by clicking here.