Terms and Conditions
Latest Version Posted: November 1, 2022
GLOBALPOST TRANSACTIONS AND RELATED SERVICES
Third Party Partners: Certain shipping transactions may be offered through our GlobalPost service, including but not limited to the Global Advantage Program, which enables our customers to ship packages from the United States and international posts at discounted rates (hereafter, “GlobalPost”). We act as your carrier and are primarily responsible for the fulfillment of the GlobalPost services offered through our network of third party parcel processing facilities that are selected and directed by us (“GlobalPost Processing Facility”). If you ship eligible items to a destination through GlobalPost, you may first be required to ship the item through a GlobalPost Processing Facility which will then route the item to the destination address. You acknowledge and understand that we may direct one or more third party global shipping provider(s) to oversee the processing, customs clearance, shipment and, to the extent applicable, the return of the item so long as your shipment meets the terms and conditions of this program and any other applicable third party requirements. Eligible shipment items and quantities are generally governed by the origin and destination country’s postal regulations, import and export laws, rules and requirements. Ineligible items that are shipped may be returned, seized, destroyed, or disposed of pursuant to such laws, rules and requirements. Please contact us for additional information about eligible items and quantities. You agree to indemnify and hold us harmless from any losses, including all legal fees and expenses, that result from your shipment of a parcel that contains ineligible, restricted, illegal, or otherwise prohibited items. You acknowledge and agree that we have the absolute discretion to disable the GlobalPost service from your account.
GlobalPost SmartSaver Ship-In: If you are using GlobalPost SmartSaver Ship-In or any other branded bulk inbound shipping services offered by us, you are responsible for printing (through your account) and affixing the following two shipping labels: (1) the designated shipping label to each parcel, which contains the parcel’s final destination address; and (2) the designated third party carrier label addressed to the assigned GlobalPost Processing Facility to the receptacle containing the bundled parcels. You may be provided with third party carrier labels for the receptacle(s). If the receptable labels are not used by the ship date printed on the labels, they will be automatically refunded and unusable. In the event that labels are generated that are not used for SmartSaver Ship-In or the instructed service, we will charge you for shipping costs and may assess an additional fee and/or disable the program on your account. Parcels that do not reach the assigned GlobalPost Processing Facility, including parcels that are sent to an incorrect location, may not be processed through SmartSaver Ship-In. Parcels that do not have the correct bulk inbound shipping label may not be processed through SmartSaver Ship-In.
GlobalPost SmartSaver Pickup: If you are using GlobalPost SmartSaver Pickup, or any other branded pickup service offered by us, you are responsible for printing (through your account) and affixing the destination label to each parcel and the manifest label to each receptacle, and for bundling the parcels into a receptacle. We will provide you with receptacles or other shipping supplies. At pickup, all receptacles must be scanned by our transportation provider upon receipt and require a signature confirmation from you of the pickup. Our transportation providers reserve the right to require item counts at the time of pickup in the event chronic delivery/loss issues are claimed by you. Any receptacles provided by GlobalPost remain the property of GlobalPost. Upon termination of your GlobalPost account or at the written request of GlobalPost, you must return all receptacles in good condition (excepting normal wear and tear) to GlobalPost within 14 days. Failure to return such receptacles will result in a $50 fee per unreturned or damaged receptacle. You may be required to complete and provide a bill of lading to our transportation provider at pickup. The receptacle and/or parcels must be picked up by our assigned carrier(s) at designated time(s)/date(s). In order for the parcel to be picked up successfully, you must follow the prescribed procedure for local pickup (below). Failure to follow the guidelines may impact the deliverability of the parcels and cost of the services.
Procedures for SmartSaver Pickup:
Rates: You will be provided with a unique rate card based on information you provide to us during the onboarding process, such as your location, shipment volume/weight and pickup schedule (pickup days/times and frequency). You are required to provide us with at least 72 hours’ notice if, for any pickup, your shipment volume (parcel count or weight) increases by 10% or more. You may be required to obtain a new rate card if your shipment volume increases, or decreases, by 20% or more. We are not responsible for any unsuccessful pickups if you fail to provide us with required notice. A request for an increase in the frequency of pickups may be subject to additional fees.
Scheduled Pickup: Your shipment must be ready to be transported at the scheduled pickup time (or if a pickup window is provided, at the start of the window). Your refusal to tender your shipment to our transportation provider at the scheduled pickup time will be deemed to be a cancellation and may be subject to a $150 cancellation fee, and you will not be assigned another pickup time as a substitute. If you make arrangements with our transportation provider for a pickup time outside of your scheduled pickup time, we reserve the right to charge you a $150 change fee.
Cancellation: You are required to provide us with at least 24 hours’ notice to cancel a scheduled pickup. If you fail to provide us with required notice, you will be charged a $150 cancellation fee.
Transportation Failures: In the event of a Transportation Failure, please contact us immediately at [email protected] and we will make arrangements for your shipment to be picked up at the soonest available time. If your shipment is not picked up for 3 or more business days from the original scheduled pickup time, a credit equal to 10% of the postage paid for the affected shipments will be made to your account, up to a maximum of $750 per occurrence. “Transportation Failure” refers to our failure to pick up your shipment at the scheduled pickup time.
GlobalPost SmartSaver Dropoff: If you are using GlobalPost SmartSaver Dropoff, you are responsible for sourcing all required shipping supplies, printing and affixing the shipping label to such parcels, bundling your parcels into bags, gaylords or pallets, and transporting your packages to the assigned GlobalPost Processing Facility. For your parcels to be successfully processed, you must follow the required pre-alert process (below) for each dropoff. Failure to adhere to the pre-alert process may impact the deliverability of your parcels.
- You are required to send a pre-alert email to [email protected] prior to dropping off each shipment.
- A 72-hour lead time is required between the receipt of the pre-alert details and your effective start/delivery date for any dropoff of more than 300 shipments in one day.
- A new pre-alert to [email protected] must be sent if there are any material changes in volume, account ID, or origin address(es).
- To cancel a scheduled dropoff, please send an email to [email protected].
- Once the pre-alert/shipment details have been received, GlobalPost will undertake commercially reasonable efforts to provide you with any applicable delivery instructions within 1 business day.
- Shipments must be received at the assigned GlobalPost Processing Facility by 12 noon to receive same day scans.
- You are responsible for transporting your shipments to the GlobalPost Processing Facility, including all associated costs.
Pre-Alert Email. You must provide the following information in each pre-alert email:
- Subject Line: Facility Pre-Alert for [Customer Name]
- Ship Date :
- Customer Name :
- Customer Phone #:
- Customer Email:
- Account # :
- Service Type (Int’l/Dom) :
- Destination Facility:
- Origin address(s) on labels :
- received shipments per day/shipment :
- Number of pallets or outer containers if applicable :
- weight per piece :
- Frequency of drop or delivery :
- Name of Carrier (delivery service) :
- For UPS/FedEx, etc. deliveries, the tracking number(s).
- For personal dropoffs, the name of the person or team making the dropoff.
Requirements. We may provide you with rates for transportation services (“Transportation Services”) from time to time. Transportation Services are available Monday through Friday, for scheduled, recurring pick-ups only; no one-time or on demand pick-ups are available. Rates are based on a number of factors as agreed between us and you, including but not limited to pick-up and drop-off locations; pick-up time(s); frequency of pick-ups; and volume, weight and other shipment characteristics (collectively, the “Agreed Schedule”). Changes in any of the foregoing factors may result in a change in rates and/or other applicable fees. Rates are subject to change based on changes in market conditions and fuel surcharges. Rates do not include supplies. Vehicle type will be finalized upon account activation and is subject to change in GlobalPost’s sole and absolute discretion. GlobalPost may engage one or more subcontractors to perform any or all of its obligations in connection with the Transportation Services. You are responsible for paying for all fees for Transportation Services in accordance with the Agreed Schedule. Fees will be billed against your GlobalPost account. Any modifications to the Agreed Schedule must be requested at least 72 hours in advance of the scheduled pick-up time. GlobalPost will use commercially reasonable efforts to accommodate requested modifications but cannot guarantee that such modifications will be made. You must provide at least 24 hours’ prior notice of any pick-up cancellations. Failure to timely cancel a scheduled pick-up will result in a cancellation fee of $150. Freight must be ready for pick-up at the agreed pick-up time. You agree not to communicate directly with the applicable transportation vendor without GlobalPost’s prior written consent. If arrangements that deviate from the Agreed Schedule are made with the transportation vendor directly, GlobalPost reserves the right to charge your account for applicable fees. Transit times for Transportation Services are estimates only and are not guaranteed. You may be required to print and provide a bill of lading to the transportation vendor at pick-up.
Representations and Warranties. You hereby represent, warrant and covenant that: (a) you own the shipped items or have the necessary rights to ship such items; (b) you use the Transportation Services to ship items at your own risk through the carriers that provide the Transportation Services and, except to the limited extent expressly set forth these Terms, agree that Stamps.com will have no liability for any shipped items or any claims, demands, loss or damages related thereto; (c) you are solely responsible for obtaining any insurance to cover any anticipated losses; (d) you are solely responsible for any and all liability, which results or is alleged as a result of such shipped items, including, but not limited to, property damage, personal injury and death; (e) if you are loading, bracing and securing the goods, you understand that you are liable for any claims, loss, or damage as a result of doing so improperly or unsafely. You understand that Stamps.com is in no way responsible for the securing, lading, packaging, or compliance with shipping instructions for your shipments; and (f) you understand that Stamps.com is not a motor carrier, and as such, is not liable or responsible to you or the or the shipment recipient for any shipments transported under these Terms.
Interchangeability of Services Used: We may substitute services in our sole discretion, but we generally offer substitute services that are similar to the originally selected service. In the event that another service is used, commercially reasonable efforts will be made to maintain a similar service standard.
Fees and Adjustments: We may change prices and fees, in our sole discretion, at any time. The fees for GlobalPost may include both GlobalPost and third party carrier fees. The total of the fees may be included within the shipping rates provided to you and may not be separately delineated from the overall charge. Rates for services charged will be based on the rates that are available for your account and may be updated by us in our sole discretion. For shipments where (a) you do not provide or provide incorrect shipping details about the parcel (such as weight, address, dimensions, dimensional weight, service type or package type), (b) shipment information is not legible, (c) the shipment has been tendered by you to the wrong carrier, or (d) the packaging is inadequate or improper, GlobalPost reserves the right, at its sole discretion, to either (i) deliver the parcel(s) at an increased rate that will be automatically charged to you, (ii) return the parcel(s) to you with the cost of the return and processing of the return charged to you, or (iii) destroy or dispose of the parcel(s), with the cost charged to you. In the event that the assessed rate cannot be calculated using the GlobalPost rates (for example, in the event that the actual weight of the shipment exceeds the maximum weight supported by the program), you will be charged for the replacement service, which may include a domestic label, if applicable. For example, you might be automatically charged for a domestic Priority Mail Retail Package (rated based on transportation from your facility to the third party shipping facility, and any balloon/oversized surcharges as required per USPS rates and requirements) plus the cost of a Priority Mail International Retail Package (rated based on transportation from the third party shipping facility to your intended international recipient, plus any balloon/oversized surcharges as required per USPS rates and requirements). Note that in the event that GlobalPost does not supply a domestic label, domestic Priority Retail Package rates will not be included in any adjustments.
Duties and Taxes: Some GlobalPost services offer expedited customs clearance which require full payment of duties and taxes. GlobalPost provides various ways to pay duties and taxes, including and not limited to: (i) duties and taxes are deducted from your account balance; (ii) duties and taxes are collected by GlobalPost from the recipient before the parcel leaves a GlobalPost Processing Facility; (iii) duties and taxes are collected by GlobalPost by the destination carrier from the recipient at the time of delivery. Improper classification of items in your parcel could result in adjustments to your account balance, an increase in the amount collected from the recipient, delay, disposal, or return. Note that due to international currency changes, the amounts may vary based on currency conversion at the time of your transaction. An additional administration fee related to the collection of duties and taxes may also apply. If your transaction requires the payment of duties and taxes by the recipient and your recipient refuses to pay for those amounts, you may be required to pay for the goods to be returned, destroyed, or disposed of or for other amounts imposed.
Harmonized Tariff Schedule Codes for International Shipping: The Harmonized System Tariff code (“HS Tariff Code”) is used to classify physical goods and traded products for export to another country. We urge you to provide the HS Tariff Code that corresponds to your shipment on the Customs Form. If you do not provide a HS Tariff Code on the Customs Form, we may assign one for you. By using the GlobalPost services, you agree that if we assign a HS Tariff Code for you, we are not liable for any issues you have with your package, including but not limited to any additional fees or penalties you are charged or any delays or the return of your package due to the HS Tariff Code we assigned. Click here for terms that apply to GlobalPost’s Canada Delivered Duty Paid Program.
Refunds: No refunds shall be applicable for a GlobalPost shipment that has been provided to any carrier. In addition, no rate credits shall be applied in the event your shipment could have qualified for a less expensive rate but you did not select that rate.
Undeliverable Parcels: A parcel is considered undeliverable if (i) the recipient’s address is incomplete, illegible, incorrect or cannot be located, (ii) delivery cannot be made because of the unavailability or refusal of an appropriate person to accept delivery or sign for delivery of the shipment on the initial delivery attempt or reattempts, (iii) the parcel is unable to clear customs, (iv) the recipient refused to pay for duties and taxes as required by that method of delivery, (v) the shipment of the parcel would likely cause damage or delay to other shipments or goods, or cause injury, (vi) the parcel contains restricted, illegal, or otherwise prohibited items, (vii) the parcel’s contents or packaging are damaged to the extent that re-wrapping is not possible. If the parcel is undeliverable for any reason, we may attempt to notify you and to arrange for the return of the parcel, subject to any local regulatory restrictions. Additionally, we may, in our sole discretion, return the parcel to you or destroy or dispose of the parcel. You will be liable for any and all costs, charges and fees incurred in returning or disposing of an undeliverable parcel. GlobalPost prohibits the shipment of any and all Tobacco Products under GlobalPost’s Global Advantage Program. The term “Tobacco Products” includes any product made or derived from tobacco that is intended for human consumption, including any component, part, or accessory of a tobacco product; the term includes, without limitation, cigarettes, e-cigarettes, cigars, e-cigars, e-hookah, vape pens, advanced refillable personal vaporizers, and electronic pipes. We reserve the right to refuse to accept, transport, or deliver any shipment containing Tobacco Products that we, in our sole and unlimited discretion, determine does not comply with our requirements for the shipment or any applicable law or regulation, and to discontinue any or all service to you for, among other reasons, tendering such a shipment. We reserve the right to dispose of any shipment containing Tobacco Products that shippers are prohibited from shipping, that we are not authorized to accept, that we state that we will not accept, or that we have a right to refuse. Any fees or charges that are associated with your shipment of Tobacco Products will be directly billed to your account.
Parcel Coverage: In the event your parcel is lost and/or damaged prior to delivery, the GlobalPost service offers a limited Parcel Coverage program pursuant to the following terms. Note, Parcel Coverage through GlobalPost is not package insurance. Actual package insurance must be added as a separate transaction.
- Parcel Coverage may only be requested for international parcels that receive a GlobalPost tracking event to the final destination, and are either never received by the recipient and/or are damaged.
- Parcel Coverage will be limited to the sum of the value of the contents as specified on the customs form at the time of shipment less any salvage value (the total amount not to exceed $100 unless indicated otherwise) PLUS the amount the shipper paid for shipping fees for the respective GlobalPost service.
- Requests for Parcel Coverage must be filed between 30 and 90 days from the original ship date using the claim process available on our website Click here for additional information.
- In order for GlobalPost to consider a claim for damage, the contents, original shipping cartons, and all packaging material must be available to us for inspection. Your claim may be denied if the shipment cannot be made available to us or we find the shipment was not adequately prepared according to the GlobalPost Shipment Preparation Guidelines which can be found by clicking here.
- Coverage is not applicable to undeliverable and rejected parcels or parcels that contain restricted, illegal, or otherwise prohibited items.
- You should review the laws and regulations of the destination country to ensure that your parcels will not be rejected on the basis that it contains restricted, illegal or otherwise prohibited items. In the event that your parcel contains such items, the carrier or customs official reserves the right to dispose of your parcel without any compensation to you.
Appointment of Agent: Pursuant to a routed export transaction under the U.S. Export Administration Regulations and Foreign Trade Regulations, your recipient, as the Foreign Principal Party in Interest, will agree to assume responsibility for the export shipment, with our third party shipping partner(s) acting as your recipient’s forwarding agent. You remain liable for the accuracy of information you provide about shipments, and you agree to provide timely responses to requests for additional information.
Right of Inspection: You agree that we, our shipping partners, or any governmental authority including customs and security may open and inspect your shipment at any time. You acknowledge and agree that GlobalPost, our shipping partners, or any governmental authority may, at its sole discretion, decide to destroy or dispose of a parcel in the event a determination is made that such destruction or disposal, as the case may be, is required (for example, prohibited items are shipped through GlobalPost or there is suspected fraud associated with the transaction).
Transit Times: Some GlobalPost transactions may include a quoted transit time, which represents an estimate by us for the respective service once the parcel has been received and processed by GlobalPost at a GlobalPost Processing Facility; actual transit times may vary. Weekend days, public holidays, bank holidays, delays caused by customs, delays attributable to compliance with mandatory local security requirements or other events beyond our reasonable control are not included when we quote door to door delivery times in our published literature. The route and the method by which we transport your shipment shall be at our sole discretion.
Countries Served: A list of countries approved to ship to under this agreement can be found by clicking here. We reserve the right to add or remove countries from this list at any time. You may be required to provide additional information depending on the parcel’s destination.
Additional GlobalPost Info: Additional information about GlobalPost, including policies governing eligibility, service delivery times, weight and size restrictions, handling of lost, damaged, and undeliverable items, rates, shipment insurance, returns, and refunds can be found by clicking here.