FREQUENTLY ASKED QUESTIONS

A part of the Auctane family, GlobalPost offers a range of domestic and international shipping solutions through our partnerships with global postal carriers and commercial carriers. These partnerships allow us to offer time and money-saving features not found with traditional international services.

GlobalPost offers the following services:

International

• GlobalPost Economy International
• GlobalPost Standard International
• GlobalPost Plus  

Domestic

• Parcel Select Destination Entry

GlobalPost is available in most popular shipping platforms, including Stamps.com, Endicia, ShipStation, ShipWorks and Shippingeasy. We are constantly adding new partners. Contact us directly to see if your shipping provider offers GlobalPost.

GlobalPost Economy International is a cost-efficient international shipping service available for parcels up to 4.4 lbs. that offers tracking into the destination country.

GlobalPost Standard International service includes delivery confirmation (i.e. door-to-door tracking) and is available for parcels ups to 70 lbs.

Both GlobalPost Economy International and GlobalPost Economy Standardcare are Delivered Duty Unpaid (DDU) services,  meaning that the receiver/customer is responsible for any import customs clearance, duties, and taxes. upon delivery.

GlobaPost Plus is a Delivered Duty Paid (DDP) service that allows shippers to prepay duties and taxes on behalf of the recipient, eliminating returns and surprise fees at delivery. GlobalPost Plus is available for shipments up to 66 lbs. to Canada, Mexico and the U.K.

All GlobalPost packages are first sent to one of our domestic regional shipping centers for international processing and bundling. At the GlobalPost shipping center, we print and apply an international shipping label and customs form using the information you provided. For GlobalPost Economy and GlobalPost Standard shipments, your package is then handed to a postal carrier, such as the USPS, and transported to its final destination.

Whether you ship hundreds of packages a day, or one package a week, you can still take advantage of GlobalPost and our competitive, low rates.

If you ship at least five international shipments per day, you may be eligible for up to 30% off through one of our SmartSaver programs. Consolidation of shipments is required prior to sending it to our processing facility but there is no need to pre-sort packages by destination.

• SmartSaver Pickup™ – Our team will pick up your consolidated shipments from your warehouse and transport it to the closest processing facility in the same day.
• SmartSaver Bundle™ – Consolidate your individual shipments into one or more large containers and ship it to our processing facility using our shipping label, provided at no additional cost.
• SmartSaver Drop-off – Use your own carrier to ship your consolidated shipments to our processing facility.

Contact us or call us at 1-888-899-1255 for more information.

GlobalPost services are available through select shipping platforms, including Stamps.com, Endicia, ShipStation, Shippingeasy and ShipWorks. There is no additional fee to have GlobalPost enabled on those platforms.

GlobalPost Economy International and GlobalPost Standard International  ship to over 220 countries.

GlobalPost Plus is available for shipments to Canada, Mexico and the U.K.

GlobalPost tracking capabilities depend on the shipping service purchased.

Economy International: Tracking appears up to the exit point of the package leaving the U.S.  The last tracking event will show the package leaving U.S. customs.

Standard International and GlobalPost Plus: Tracking is door-to-door, showing a tracking event when the package is delivered to the recipient.

For the most comprehensive tracking information, use the GlobalPost Tracking Page located at www.goglobalpost.com/track

You may also track your shipments through the order history section of your online shipping program.

No. GlobalPost takes the hassle out of international shipping by handling this part for you. At the GlobalPost Shipping Center, our team will apply the necessary international shipping labels and customs form to each package using the information provided by you.

• GlobalPost Standard International includes free parcel coverage up to $100, plus the cost of shipping.
• GlobalPost Plus includes free parcel coverage up to $200, plus the cost of shipping.

Yes, additional package insurance can be purchased, but the total amount claimed for any package cannot exceed the total value of the package.

To submit a claim, go to https://goglobalpost.custhelp.com/app/claim.

• Do not include the shipping cost when filling in the “Claim Amount” field. If the claim is approved, the shipping cost will be added to your total payment.
• Please do not submit claims for lost packages before 30 days after the shipment date.
• Claims for damage can be submitted at any time.
• All claims must be submitted within 90 days after the shipment date.
• Claims can take up to 3 weeks to be processed. Please contact GlobalPost directly if you have not received a response to your claim within 3 weeks.

Currently, you cannot send Letters with GlobalPost services. GlobalPost is for large envelopes, flats, thick envelopes, and packages only.

Anything deemed illegal or hazardous to ship by mail in the United States, or in the destination country, will not be accepted. Please check relevant restrictions presented in the GlobalPost program at the time of printing postage. We cannot accept responsibility, nor accept coverage claims, for items confiscated by customs authorities.

Yes!

• GlobalPost Plus allows you to prepay duties and tax on parcels shipped to Canada, Mexico, and the UK.
• You can also prepay tax and duties on parcels sent to Canada via First-Class Mail International, Priority Mail International or Priority Mail Express International. Visit our Canada Delivery Duty Paid page for details.