Carrier service updates

Update: The designated operator of Sri Lanka, the Department of Posts, wishes to inform of trade union action that commenced at 16.00 (local time) on 17 August 2025.   As most of its postal employees are members of the unions involved, the Department of Posts will be unable to maintain its regular delivery standards or ensure normal clearance of mail consignments at air and maritime facilities for the duration of the strike. Disruption to services should therefore be expected until further notice.   The Department of Posts thanks all for their understanding.

Update: The designated operator of the United Kingdom of Great Britain and Northern Ireland, Royal Mail, wishes to inform of an IT issue affecting EMSEVT scanning data for a significant volume of inbound parcels and small packets sent to the United Kingdom.   Following an internal system change on 11 August 2025, certain tracking events recorded in the Royal Mail track-and-trace systems and online tools are not reaching origin postal operators or the global electronic data interchange. Royal Mail’s IT suppliers are investigating the root cause of this issue.  Royal Mail apologizes for any inconvenience. Royal Mail thanks all for their cooperation in this matter.

Update: Due to ongoing forest fires in several parts of Spain, access to certain regions will be temporarily restricted.

Update: The designated operator of Cabo Verde, Correios de Cabo Verde, wishes to inform that following the storm and heavy rains that hit São Vicente Island on 11 August 2025 in the early hours of the morning, the post offices in São Vicente will be temporarily closed.   The processing and delivery of all mail (letters, parcels and EMS) will be affected.   Correios de Cabo Verde thanks all for their understanding.

Update: Hongkong Post wishes to inform that the processing and delivery of all mail (letters, parcels and EMS) have resumed as normal with effect from 7 August 2025.   Hongkong Post thanks all for their understanding.

Update: Hongkong Post, a designated operator of China (specifically for the special administrative region of Hong Kong), wishes to inform that a black level rainstorm warning was issued on 5 August 2025 at 5.50 local time. The processing and delivery of all mail (letters, parcels and EMS) will be affected. The impact is expected to last for at least a day upon service resumption, until the backlogs can be cleared.   Hongkong Post thanks all for their understanding.

Update: Thailand Post wishes to inform that postal operations in the northern part of Thailand, specifically in Nan (55XXX) and Chiangrai (57XXX) provinces, have resumed as normal.   Thailand Post thanks all for their understanding.

Update: Thailand Post wishes to inform that torrential rain in the northern part of Thailand has caused flooding and landslides in Nan (55XXX) and Chiangrai (57XXX) provinces. As a result, road networks have been blocked, causing delays in the transport and delivery of postal items, as well as difficulties for customers in accessing services at post offices located in the affected areas.   Thailand Post thanks all for their understanding.

Update: Weather conditions disrupt flight operations at Amsterdam Schiphol Airport. According to sources, 406 flights were delayed and 28 cancelled. Further disruptions are to be expected until weather conditions improve. 

Update: The designated operator of Costa Rica, Correos de Costa Rica, wishes to inform other that on Friday, 1 August 2025 at 19.00 local time, it began deploying a new version of IPS and CDS, and is working on the interface between these solutions and its internal IT systems. As a result, quality of service and electronic data interchange are likely to be disrupted. Every effort will be made to ensure that the transmission of events is restored to normal as quickly as possible.   Correos de Costa Rica thanks all for their understanding.

Update: Portugal Post, Correios de Portugal, wishes to inform that Menzies, which provides ground handling services, has announced strike action at Portugal’s mainland airports during July and August, scheduled as follows (from Friday to the following Monday in each case):   * From 00.00 on 25 July to 24.00 on 28 July; * From 00.00 on 8 August to 24.00 on 11 August; * From 00.00 on 15 August to 24.00 on 18 August; * From 00.00 on 22 August to 24.00 on 25 August; * From 00.00 on 29 August to 24.00 on 1 September.   As normal ground handling operations cannot be guaranteed during these periods, disruption to both inbound and outbound mail services is to be expected. Furthermore, in view of the strikes, Lufthansa, Air France–KLM and LOT have declared an embargo on mail shipments on all their flights.   CTT Correios de Portugal thanks all for their understanding.

Update: CUPW-represented employees to vote on Canada Post’s final offers between July 21 and August 1. Canada Post will keep customers informed about the results of the vote and remains committed to delivering reliable service as the trusted delivery partner.

Update: Thailand Post wishes to inform that owing to the situation along the border between Thailand and Cambodia since 24 July 2025, the post offices in postcode areas 31180, 32140, 32150, 32210, 32230, 33110, 33140, 33150, 34260 and 34280 are temporarily closed.   As a consequence, the delivery of postal items in the affected areas may be subject to delays.    Thailand Post thanks all for their understanding.

Update: Back to Normal. Hongkong Post a designated operator of China (specifically for the special administrative region of Hong Kong), wishes to inform that it has regained access to the areas affected by Typhoon Wipha and that its call centre, processing and conveyance operations have resumed as normal with effect from 22 July 2025.   Hongkong Post thanks all for their understanding.

Update: Hongkong Post, a designated operator of China (specifically for the special administrative region of Hong Kong), wishes to inform that a No. 8 tropical cyclone warning signal was raised on 20 July 2025 for Typhoon Wipha.   The operations of the mail tracking office and customer relationship management call centres serving EMS and letters and parcels transported by air are affected.   As a result, the processing and conveyance of all local and inbound/outbound international mail (letter-post, parcel-post and EMS items) will be subject to disruption. Quality of service will be affected for all postal services, including inbound and outbound Speedpost, Air Parcel and Air Registered Mail items.   Hongkong Post expects the disruption to last for at least one day while the accumulated backlogs are cleared.   Hongkong Post thanks all for their understanding.

Update: A recent cyberattack incident affecting one of the major international airlines, coupled with a significant increase in air cargo backlogs, has led to constrained capacity and longer transit times into Australia.

In addition, the current extreme heat conditions across the Middle East have triggered operational challenges for several airlines and resulted in increased backlog of cargo bound to Australia, including payload restrictions due to fuel expansion within aircraft tanks.

These restrictions have further reduced available uplift capacity and extended transit timeframes for shipments routed through affected hubs.

Our team is closely monitoring these developments and working proactively with our airline and ground-handling partners to secure space and ensure parcels continue moving with minimal delay.

Update: Poste Italiane wishes to inform that certain Italian trade unions have confirmed a four-hour strike, commencing at 13.00 CEST on 26 July 2025, involving handling companies. Non-guaranteed flights may be delayed or cancelled, and airport services may be disrupted.   Despite mitigation measures being adopted by Poste Italiane at its facilities, the impact of the strike may continue over the following days, depending on the level of strike participation.   Information on all scheduled strikes is available (in Italian) at scioperi.mit.gov.it/mit2/public/scioperi [https://scioperi.mit.gov.it/mit2/public/scioperi].   Poste Italiane thanks all for their understanding.

Update: Please be advised that CBSA is experiencing delays due to a system outage which is affecting Customs Clearance.  Transit times to delivery will be affected by +1 Day.

Update: Roadway closure of A13 Brenner Motorway near Patsch: Media sources reported on July 23 that heavy rainfall from a thunderstorm has triggered several mudslides in Schönberg and Patsch, Tyrol, Austria, leading to the full closure of the Brenner Motorway (A13) near the Patsch-Igls junction. The closure, which began late afternoon on July 23, is expected to remain in place until at least July 25. Cleanup operations have commenced, and a detour is available via the Brenner Autobahn. Disruptions to logistics are expected as the restoration work is carried out.

Update: To enhance data quality with regard to item descriptions for Customs Declarations via CN22/23, the European Commission has published a list of Stop Words, which should not be used as item descriptions on CN22/23 forms.

To minimize any delay with Customs, we strongly advise you refrain from using any of the key words listed in the attached and be as descriptive as possible with details of your export as usage of any of the descriptions listed by the EU may prompt Customs Authorities to withhold your item, pending further investigation by an agent.

Please note that the provided list is not exhaustive and may be updated from time to time. The list can also be accessed via the following links: https://taxation-customs.ec.europa.eu/document/download/ea68a0c7-a2d3-4bc1-9bed-ebc149c920f0_en?filename=guidance_acceptable_goods_description_en.pdf

Update: The designated operator of the Philippine Postal Corporation (PHLPost), wishes to inform that it has observed a growing number of postal items being rejected by partner airlines owing to tagging as containing dangerous goods in accordance with the definition provided in article 19.3.1 of the Convention. To address this recurring issue and ensure full compliance with applicable national and international rules and regulations – including article 19-008 of the Convention Regulations – and to maintain secure, compliant, and minimally disrupted postal operations, PHLPost is implementing the following measures with immediate effect:

1. Opening of tagged postal items Each postal item identified or tagged as potentially containing dangerous goods will be opened and inspected by authorized PHLPost personnel.

2. Presentation to airlines After inspection, the opened and repacked item will be presented directly to the airline concerned for its assessment and possible acceptance for air conveyance.

3. Alternative conveyance via surface Should the airline decline to accept the item for air transport owing to safety or policy considerations, the item will be dispatched by surface as the default alternative.

4. Prohibited items In accordance with article 19.1.3 of the UPU Convention, details of goods subject to prohibitions and restrictions in the Philippines can be found in the UPU Prohibitions Compendium (prohibitions.ptc.post) and in the country-specific list of prohibitions (www.upu.int/en/ Postal-Solutions/Programmes-Services/Postal-Supply-Chain/Customs). If such items are received, they will be deemed wrongly admitted under Convention article 19.1.1 and will be treated in accordance with national legislation. This operational adjustment is being implemented to enhance compliance with international air transport safety standards while maintaining uninterrupted postal service. PHLPost remains committed to working closely with all stakeholders to ensure adherence to postal and transport regulations. PHLPost thanks all for their understanding.

Update: We would like to inform that due to an upcoming severe heatwave, we have implementing temporary operational changes concerning last-mile deliveries in Greece and Cyprus.

In accordance with directives from the Ministry of Domestic Affairs and in response to extreme temperatures (reaching or exceeding 40°C), all service point managers are instructed to suspend motorcycle deliveries during peak heat hours, specifically between 12:30–13:00 and 17:00–17:30, in affected areas.

This directive, issued by the Ministry of Domestic Affairs, also mandates the provision of cold water and the implementation of all necessary measures to safeguard the health and well-being of employees.

Expected delay: 1-2 days

Update: Pos Indonesia would like to inform that the technical issue has been fully resolved and EDI transmissions have resumed as normal with effect from 11 July 2025.   Pos Indonesia thanks all for their understanding.

Update: Indonesia Post, Pos Indonesia would like to inform that owing to a technical issue, it has been unable to transmit EDI messages since 19 June 2025.   Pos Indonesia’s technical team is working to resolve the issue and an update will be provided as soon as the situation has returned to normal.   Pos Indonesia apologizes for any inconvenience caused and thanks all for their understanding and cooperation.

Panama – Delays in Distribution

Update: Correos Panamá, wishes to inform that following negotiations with the competent authorities and the protesters, all roads blockages throughout the country have been lifted.  As a result, postal services have resumed as normal.   Furthermore, the post offices in the province of Bocas del Toro that were closed to protect postal workers and customers (serving postcode areas 0100, 0101, 0104, 0106, 0108 and 0103) have reopened.   Correos Panamá thanks all for their understanding.

Update: The designated operator of Panama, Correos Panamá, would like to inform that owing to protests which are resulting in road closures across the country, there are currently delays in the distribution and delivery of postal items.   This situation is also affecting message exchanges.   Correos Panamá thanks all for their understanding.

Update: Back to normal as Israel Postal Company (Israel Post), wishes to inform that following the implementation of the ceasefire, all restrictions imposed in the country by the State of Israel have been lifted. As of 25 June 2025, Israel Post has resumed full operations.   However, owing to the anticipated high volume of incoming mail and the current limitations on operational capacity, some delays in mail processing may still occur.   Israel Post thanks all for their understanding and cooperation.

Update: Effective June 20, 2025, the Postal Service™ will temporarily suspend international mail acceptance to destinations where the foreign postal operator has indicated that they are unable to process or deliver international mail or services originating from the United States. 

Customers are asked to refrain from mailing items until further notice:

These service disruptions affect Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.

Unless otherwise noted, service suspensions to a particular country do not affect delivery of military and diplomatic mail.

For already deposited items, Postal Service International Service Center (ISC) employees will endorse the items as “Mail Service Suspended — Return to Sender” and then place them in the mail stream for return.

Update: Effective June 20, 2025, the Postal Service™ will temporarily suspend international mail acceptance to destinations where the foreign postal operator has indicated that they are unable to process or deliver international mail or services originating from the United States. 

Customers are asked to refrain from mailing items until further notice:

These service disruptions affect Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.

Unless otherwise noted, service suspensions to a particular country do not affect delivery of military and diplomatic mail.

For already deposited items, Postal Service International Service Center (ISC) employees will endorse the items as “Mail Service Suspended — Return to Sender” and then place them in the mail stream for return.

Update: Heavy rainfall causes flooding and transport disruptions : Media sources on July 12 reported that heavy rainfall triggered flash flooding, transport disruptions, and road closures in parts of Catalonia, Spain, while hailstorms and strong winds affected parts of Valencia. Localized flooding reportedly continues to impact affected areas.

Update: Heavy rainfall causes flooding in parts of Durango City, Mexico : Media sources reported on July 12 that heavy rainfall caused flooding in parts of Durango city, Mexico, at around 15:00 local time on the same day. The most affected areas are Jardines de Durango, Azcapotzalco, and Durango Boulevard. Emergency services carried out clean-up and drainage operations. Business and transport disruptions are likely while flooding persists.

Title: France – Cyclone Chido

Update: La Poste Group, wishes to inform that the situation in Mayotte is now back to normal.   La Poste Group thanks all for their understanding.

Update: The designated operator of France, La Poste, wishes to inform that infrastructure in Mayotte (postcode 976xx) has been severely affected by the passage of Cyclone Chido. As the airport is not currently operational, the shipment and delivery of letter-post, parcel-post and EMS items are suspended until the necessary infrastructure can be repaired. The shipment of letter and parcel post to the Comoros via Mayotte is also suspended. La Poste is no longer accepting international mail in transit to these two destinations and requests that member countries refrain from sending these mail flows until further notice. La Poste thanks all for their understanding and will provide an update once the situation has returned to normal.

Update: Back to Normal. Poste Italiane wishes to inform that normal operations have been restored in the Tuscany region following flooding.   Poste Italiane thanks all for their understanding.

Update: Poste Italiane, wishes to inform that adverse weather conditions in the Veneto region are causing disruption to the road system.   Collection and delivery of domestic and international letter post and parcels are subject to delays. The affected postcode areas are 32040, 32043, 32044 and 32046.   Poste Italiane apologizes for the inconvenience and thanks all for their understanding.

Update: Wildfire breaks out in Manitoba:

Media sources on July 10 reported that a state of emergency has been declared as wildfires force evacuations in Snow Lake, Manitoba, Canada.

The fires are expected to spread due to strong winds. Authorities warn of continued disruptions while firefighting efforts have been ongoing. Business and transportation disruptions are to be expected until the wildfires are contained.

Update: Poste Italiane wishes to inform that a number of Italian trade unions have confirmed a 24-hour strike, commencing at 00.01 CEST on 10 July 2025, involving handling companies. Non-guaranteed flights may face delays or cancellations, and airport services could be disrupted.   Despite mitigation measures being adopted by Poste Italiane at its facilities, the impact of the strike may continue over the following days, depending on the level of strike participation.   Information on all scheduled strikes is available (in Italian) at scioperi.mit.gov.it/mit2/public/scioperi [https://scioperi.mit.gov.it/mit2/public/scioperi].   Poste Italiane thanks all for their understanding.

Update: Further to EmIS 094/2025, Iraq Post and Savings Company, wishes to inform that Iraq has reopened its airspace, allowing outbound and inbound international postal operations to resume on Wednesday, 25 June.   The Iraq Post and Savings Company thanks all for their understanding.

Update: Effective June 20, 2025, the Postal Service™ will temporarily suspend international mail acceptance to destinations where the foreign postal operator has indicated that they are unable to process or deliver international mail or services originating from the United States. 

Customers are asked to refrain from mailing items until further notice:

These service disruptions affect Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.

Unless otherwise noted, service suspensions to a particular country do not affect delivery of military and diplomatic mail.

For already deposited items, Postal Service International Service Center (ISC) employees will endorse the items as “Mail Service Suspended — Return to Sender” and then place them in the mail stream for return.

Update : Belgium, bpost, wishes to inform that the major Belgian unions have called a 24-hour interprofessional strike, commencing at 00.01 CEST (UTC+2) on Wednesday, 25 June 2025.   This industrial action is expected to affect various sectors and industries across the country, including letter-post and parcel-post deliveries, as well as bpost’s domestic and international logistics network. The strike will also involve ground handlers and other airport and airline personnel.   Therefore, disruption and delays are to be expected in the handling of inbound and outbound airmail dispatches at Brussels Airport.   bpost apologizes for any inconvenience and thanks all for their understanding.

Update: Rep. of Korea, Korea Post, wishes to inform that work to improve its postal information system is scheduled to take place from 21 to 22 June 2025. As a result, the transmission of some EDI messages generated on or around 23 June may be delayed. Korea Post thanks all for their understanding.

Update: We hereby inform you that, due to weather conditions caused by Category 4 Hurricane Erick in the southeastern part of the country, primary in the areas of Oaxaca, Tuxtla, Tapachula, Xalapa, Veracruz, Coatzacoalcos, and Guerrero, there are considerable damages as a result of heavy rains.

We will be monitoring the situation; however, operations will continue as normal throughout the area, anticipating a possible delay of 2-3 days in the primary affected cities of Tapachula and Oaxaca.

Update: Poste Italiane, wishes to inform that the postcode areas affected by ongoing disruption are as follows:   Pontassieve/Via del Sasso         50065 Borgo San Lorenzo                   50032 Sesto Fiorentino/Via di Palaia    50019 Sesto Fiorentino/ Via Baroncoli 50019   Poste Italiane is taking all necessary measures to minimize inconvenience for customers and restore normal operations in the affected areas as soon as possible.   Poste Italiane thanks all for their understanding

Update: PostNL informs that the NATO Summit will be hosted in The Hague on 24 and 25
June 2025.
The Summit will host approximately 9,000 attendees, including 45 heads of state and government. The
comprehensive security measures put into place will affect road traffic, public transport and air travel.
Significant road disruptions are expected in the Amsterdam–The Hague–Rotterdam area from 22 to 26 June.
Amsterdam Schiphol Airport will experience heightened activity, although airlines are currently maintaining
their usual capacity.
PostNL will make every effort to ensure smooth shipment processing and delivery throughout the week. Delays
may, however, occur owing to challenges with the sorting, transport and delivery of both domestic and
international items.
PostNL apologizes for any inconvenience caused and thanks all for their understanding and cooperation.

Update: Poste Italiane wishes to inform that certain Italian unions have confirmed a 24-hour strike, commencing at 00.01 CEST
on 20 June 2025, involving all modes of transport (air, rail, road and sea). There is a risk of delays or
cancellations for non-guaranteed flights and other means of transport.
Despite mitigation measures being adopted by Poste Italiane at its facilities, the impact of the strike may
continue over the following days, depending on the level of strike participation.
Information on all scheduled strikes is available (in Italian) at https://scioperi.mit.gov.it/mit2/public/scioperi
Poste Italiane thanks all for their understanding

Update: Empresa Pública Servicios Postales del Ecuador (SPE EP), wishes to inform that as of 1 June 2025, operations at the office of exchange located in the city of Guayaquil (IMPC codes ECGYEA and ECGYEB) will be temporarily suspended.   This measure is being taken as part of an operational restructuring process with the aim of optimizing the universal postal service.   During the period concerned (i.e. commencing 1 June 2025), the functions and operations carried out to date at the Guayaquil exchange office will be assumed by the exchange office located in Quito (IMPC codes ECUIOA, ECUIOB and ECUIOC), which will continue to provide services on a regular basis.   Servicios Postales del Ecuador (SPE EP) is located at the following address:   Av. Manuel Córdova Galarza y Alborada (Pusuqui) 170308 QUITO ECUADOR   The suspension will be temporary, until further official notice issued by the national management with responsibility for postal operations.   SPE EP takes this opportunity to thank all for their cooperation and support in making the necessary operational adjustments to ensure continuity of service.

Update: Heavy rainfall causes flooding in parts of North-Rhine-Westphalia: Local media sources reported on May 31 that heavy rains accompanied by thunderstorms caused flooding in some districts of North-Rhine-Westphalia, Germany, on the same day. Affected areas include parts of the Euskirchen and Rhein-Erft districts. Traffic disruptions are possible in the affected areas resulting in delays.

Update: Grenada Postal Corporation, would like to inform that the Grenada Public Workers Union and staff members at the office of exchange have begun industrial action, effective from 26 May 2025. Grenada Postal Corporation will continue to provide delivery service and will make every effort to minimize service disruptions. However, delays are to be expected in the processing and delivery of mail and parcels until the industrial action ends. Grenada Postal Corporation will continue to accept all international mail, including EMS items, until further notice. Once operations return to normal, the backlog of items will be cleared as quickly as possible. Grenada Postal Corporation thanks all for their understanding and will provide further updates once the situation has stabilized.

Denmark – Back to Normal

Update: Post Danmark wishes to inform that the ITMATT data transmission issues have been resolved.   Post Danmark would like to thank all for their understanding.

Update: Postal workers announce strikes: Media sources reported on May 21 that workers from S.E. Correos y Telégrafos S.A. are set to begin a series of strikes starting on May 28, led by the CGT union, eventually culminating in a nationwide strike and demonstration in Madrid on June 27. The strikes are expected to disrupt postal services across Spain.

Update: Poste Italiane wishes to inform other that following a strike by some national unions on 19 and 20 May 2025, there may be delays in the collection and delivery of both domestic and international parcels. Poste Italiane is putting in place mitigation measures at its facilities with a view to resuming normal postal operations as quickly as possible. It thanks all for their understanding.

Update: Please be advised that heavy rainfall and flooding across parts of New South Wales are currently impacting our mail and parcel delivery network.
The affected areas include: Coffs Harbour, Taree, Macksville, Nambucca, Kempsey, Port Macquarie, and the Northern Rivers region, including Casino, Lismore, and surrounding towns.
We appreciate your patience and understanding during this time.

Update: Due to the negotiations between Canada Post and the Canadian Union of Postal Workers (CUPW), effective Friday, May 23, 2025, GlobalPost Economy International, Standard International, and Go service to Canada are back to normal operations and available.

Update: Please be advised that there will be some delivery delays in Fort McMurray AB, and Whitehorse YT, due to wildfires. The authorities have issued a 2-hour evacuation notice to the areas involved. All drivers and employees have been contacted to return freight to the warehouse and to evacuate. The potential impact has not yet been determined, but we shall update as further conditions become known.

Update: Mail and parcels destined for Florence and the surrounding areas may be delayed due to flooding.
The affected postal codes are: 50019, 50062, 50065, and 51100.

Italy –  Network disruption delays

Update: Poste Italiane, wishes to inform that due to high inbound volumes and difficulties in organizing overtime shifts at offices of exchange (OEs), the backlog of parcels and EMS items has not yet been completely cleared.   Poste Italiane has instructed its airmail unit (AMU) service provider to give priority to EMS dispatches and to forward to OEs a controlled mix of backlogged products and new arrivals to ensure that there is sufficient room at its AMUs to process incoming products. This solution maximizes the production rate at OEs and avoids risks of space saturation at AMUs and OEs.   At present, it is estimated that the entire backlog should be cleared by the beginning of the week commencing Monday, 19 May 2025.   Poste Italiane thanks all for their understanding and will provide a final update once the situation has returned to normal.

Update: The designated operator of Italy, Poste Italiane, wishes to inform that owing to technical issues, since 22 March 2025, it has not been receiving EDI messages and EMSEVT events transmitted to its mailboxes IT102, IT103, IT501, IT330, IT301 and IT001.   Thanks to support provided by International Post Corporation, missing messages and events have slowly been reaching its systems since Friday, 4 April; however, there are still blockages, for reasons that are yet to be determined.   Processing of items originating outside the European Union has been suspended since 4 April, to prevent the risk of Import One-Stop Shop information included in the ITMATT being lost. Processing will be restarted as soon as possible, but delays are to be expected.   Poste Italiane thanks all for their understanding. It will provide an update once the situation has returned to normal.

New Zealand – Partial Suspension of Postal Services with Papua New Guinea

Update: NZ Post informs that since February 28 2025 and until further notice, has partially and temporarily suspended the operation of postal services with Papua New Guinea, specifically as regards the acceptance and forwarding of closed and open transit dispatches to that country, owing to international supply chain difficulties beyond its control.

This suspension will be promptly lifted once NZ Post is able to find an alternative solution, following which an updated circular will be published announcing the resumption of transit services to Papua New Guinea.

NZ Post thanks all for their understanding.

Pakistan – Mail Processing Delays

Update: Pakistan Post would like to inform that owing to the current security situation in Pakistan, delays in both incoming and outgoing mail are expected. Pakistan Post thanks all for their understanding and cooperation.

South Sudan – Full Suspension

Update: USPS will suspend service to South Sudan effective April 25 due to unavailable transportation.

Myanmar – Full Suspension

Update: Effective January 17, 2025, the Postal Service will suspend international mail acceptance to Myanmar and Tajikistan until further notice due to unavailable transportation.

This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), and M-Bag® items.Unless otherwise noted, service suspensions to a particular country do not affect delivery of military and diplomatic mail. For already deposited items, Postal Service International Service Center (ISC) employees will endorse the items as “Mail Service Suspended — Return to Sender” and then place them in the mail stream for return.

According to DMM 604.9.2.3, customers are entitled to a full refund of their postage costs when service to the country of destination is suspended.

Haiti – Full Suspension

Update: Effective November 15, 2024, the Postal Service will suspend international mail acceptance to Haiti until further notice due to unavailable transportation.Customers are asked to refrain from mailing items addressed to the following countries, until further notice: This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.
Unless otherwise noted, service suspensions to a particular country do not affect delivery of military and diplomatic mail.
For already deposited items, Postal Service International Service Center (ISC) employees will endorse the items as “Mail Service Suspended — Return to Sender” and then place them in the mail stream for return.
According to DMM 604.9.2.3, customers are entitled to a full refund of their postage costs when service to the country of destination is suspended.

Togo – Full Suspension

Ghana – Full Suspension

Portugal – Massive Power Outage

Update: Portugal, CTT Correios de Portugal, wishes to inform that Portugal has experienced a widespread power outage, starting at 11.33 (local time) on 28 April. The ensuing failure of communication and data networks has had a severe impact on the operations of CTT Correios de Portugal, with disruption to sorting and distribution centres, post offices and transportation networks (including airports). Every effort is being made, as of 29 April, to restore normal operations. CTT Correios de Portugal thanks all for their understanding and cooperation during this period.

Update: Mail and parcels destined for southern France, Portugal, Andorra and Spain may be delayed due to a massive power outage nationwide. Our teams are standing by to catch up on any delays that may have occurred as soon as the power is back on.

Spain – Massive Power Outage

Update: Further to EmIS message 067/2025, the designated operator of Spain, Correos y Telégrafos, wishes to update the situation following the power outage of 28 April 2025. Power was gradually restored throughout the day and night of 28 April. Accordingly, operations resumed at most Correos y Telégrafos facilities and post offices on 29 April, although a small number remained inoperative at the end of the day. It is expected that normal operations will resume across the entire Correos y Telégrafos network on 30 April. Correos y Telégrafos thanks all for their understanding and cooperation.

Update: Mail and parcels destined for southern France, Portugal, Andorra and Spain may be delayed due to a massive power outage nationwide. Our teams are standing by to catch up on any delays that may have occurred as soon as the power is back on.

Mauritius – Torrential rain

Update: Mauritius Post wishes to inform that Mauritius Meteorological Services has issued a torrential rain warning and the National Disaster Risk Reduction and Management Centre has issued a related communiqué. Accordingly, the Government of Mauritius has suspended work for public sector employees on 30 April 2025. This suspension will affect the collection, transportation, processing and delivery of inbound and outbound mail (letter-post, parcel-post and EMS items), thereby leading to delays in the delivery of mail across the country. The authorities are monitoring the situation closely and Mauritius Post will provide an update once the situation has returned to normal. Mauritius Post thanks all for their understanding.

Morocco – Fire Delays

Update: The designated operator of Morocco, Poste Maroc, would like to inform that it has declared a case of force majeure following a fire on 27 March 2025 at the import warehouse in the Royal Air Maroc freight zone at Mohammed V International Airport in Casablanca.   As a result, delays are to be expected in the processing and delivery of inbound EMS items sent to the Poste Maroc office of exchange (IMPC code: MACASE).   Poste Maroc thanks all for their understanding and will provide an update when the situation is back to normal.

New Zealand – Severe weather delays

Update: Please be advised that due to severe weather warnings affecting the lower North Island and parts of the South Island in NewZ, parcel and mail deliveries are currently experiencing delays in impacted areas.

All inter-island ferry sailings were cancelled on 30 April. As a result, Economy Courier items between the North and South Islands are delayed by at least 2 working days. Items will be held securely in key locations until it is safe to resume service.

Severe winds and flooding are also causing delays of 1 working day for items moving in and out of Wellington.
We are actively monitoring the situation and implementing contingency plans to minimize disruption.
Thank you for your continued support and understanding.

Rep. of Korea – Suspension of postal deliveries

Update: Rep. of Korea, Korea Post, wishes to inform that, owing to a policy decision, postal deliveries will be suspended on 1 May 2025. As a result, the delivery of postal items arriving in the Rep. of Korea on or around that date may be delayed by one day. Korea Post thanks all for their understanding.

Title: Cuba – Full Suspension Until Further Notice

Update: Effective December 13, 2024, the Postal Service will suspend international mail acceptance to Cuba until further notice due to unavailable transportation.

Customers are asked to refrain from mailing items addressed to the following country, until further notice:
Cuba

This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), and Airmail M-Bag® items.

Unless otherwise noted, service suspensions to a particular country do not affect delivery of military and diplomatic mail.

For already deposited items, Postal Service International Service Center (ISC) employees will endorse the items as “Mail Service Suspended — Return to Sender” and then place them in the mail stream for return.

According to DMM 604.9.2.3, customers are entitled to a full refund of their postage costs when service to the country of destination is suspended.

The Postal Service is closely monitoring the situation and will continue to update customers until the situation returns to normal.

Title: Canada – National Strike

Update: Effective Friday, November 29, 2024, USPS will not accept mail or packages for delivery to Canada for any mail class due to the ongoing Canadian Union of Postal Workers strike.
This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS), International Priority Airmail® (IPA), International Surface Air Lift® (ISAL), Commercial ePacket® (CeP), and M-Bag® items.

Update: 11/28/24 – Canada Post kindly asks to temporarily stop sending all mail to Canada. This request is being made as a result of the ongoing national strike by the Canadian Union of Postal Workers. Owing to the strike, there is no movement of mail within Canada. International items received as of 15 November are being held in secure containers and have not been processed. Therefore, no scans of any sort are available at this time, including at item and receptacle level. When service resumes, items currently being stored will be inducted, processed and delivered as quickly as possible on a first-in, first-out basis. However, customers should expect delays as Canada Post processes the backlog and stabilizes its operations. Canada Post remains committed to arriving at a negotiated agreement with the Canadian Union of Postal Workers. Canada Post thanks all for their understanding and cooperation.

Update: The Canadian Union of Postal Workers (CUPW) has issued a strike notice, planning to start strike action on Friday, November 15, at 12:01 a.m. ET if no agreement is reached. If a strike takes place, shipments sent through GlobalPost should not experience any delays or disruption.

Update: Effective Friday Feb. 28, 2025, The Postal Service will suspend international mail acceptance to Turkmenistan until further notice due to unavailable transportation.

Democratic Republic of The Congo | Major disruption to postal operations

Update: The designated operator of the Democratic Republic of the Congo, Société Congolaise des Postes et Télécommunications (SCPT), wishes to inform that owing to the ongoing armed conflict in the east of the country, postal operations are severely disrupted in the eastern provinces, in particular North Kivu, South Kivu and Ituri. The logistics chain has been severely impacted by the conflict, leading to considerable delays and temporary suspensions in the processing of domestic and international postal items. For the SCPT, ensuring the safety of its staff, the protection of postal items and the security of its facilities remains the top priority. Faced with these challenges, it is actively exploring alternative solutions, in close collaboration with the United Nations agencies and humanitarian organizations in the region, to facilitate the secure transport of urgent or humanitarian postal items to the affected populations, in accordance with international postal agreements and humanitarian principles. In this context, the SCPT kindly asks other Union member countries and their designated operators to: * share this information throughout their national and humanitarian networks, to ensure awareness among those concerned; * cooperate with the SCPT on all joint initiatives aiming to utilize secure humanitarian channels to transport international postal items; * give special priority to items in transit to the Democratic Republic of the Congo, until the situation stabilizes. The SCPT is doing its utmost to ensure that regular postal services can be re-established as soon as security and safety conditions will allow. The SCPT thanks all for their understanding, and counts on their support in this matter. 

Update: Effective March 28, 2025, the Postal Service will suspend international mail acceptance to Libya until further notice due to unavailable transportation.

This service disruption affects Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS), and International Priority Airmail® (IPA) items. Unless otherwise noted, service suspensions to a particular country do not affect delivery of military and diplomatic mail.

For already deposited items, Postal Service International Service Center (ISC) employees will endorse the items as “Mail Service Suspended — Return to Sender” and then place them in the mail stream for return.

The Postal Service is closely monitoring the situation and will continue to update customers until the situation returns to normal.

Update : The designated operator of Malta, MaltaPost, wishes to inform that owing to the implementation of a new import system by the Maltese customs authorities, it is currently experiencing delays in the processing of mail items subject to customs clearance.   MaltaPost is working with the Maltese customs authorities to resolve these issues as quickly as possible.   MaltaPost thanks all for their understanding and will provide an update when the situation returns to normal.

Update : The designated operator of Romania, Poșta Română, would like to inform that the Bucharest office of exchange (ROBUHA, ROBUHB and ROBUHC) is moving to new facilities.   The relocation process started on 11 March 2025 and is expected to be completed by 28 March 2025.   Delays are to be expected in the registration, processing, delivery and forwarding of international shipments (incoming and outgoing) across all postal products (letter-post, parcel-post and EMS items) during the relocation period.   The addresses of the new facilities of the Bucharest office of exchange will be updated in the Letter Post Compendium Online, the Parcel Post Compendium Online and the EMS Operational Guide.  Poșta Română apologizes for any inconvenience and thanks all for their understanding.

Greece –  Strike

Update: Due to a strike in Greece on Wednesday April 9th, delays are expected in the delivery of mail and parcels in Greece.

Update : Mail and parcels destined for Italy delivered by both Poste Italiane and BRT, may be delayed due to a strike organised by several unions on Wednesday, 2 April

Update : Due to an ongoing strike at the Argentine customs, shipments to and from Argentina may experience delays.

The customs strike is currently affecting processing times and clearance procedures, which may impact delivery schedules. We are actively monitoring the situation and will keep you informed with updates as we receive them.

Italy – Delays due to strike

Update : Due to a national strike on April 11th in Italy, delays are expected in the delivery of mail and parcels.