Have questions? We have answers.

Frequently asked questions

How do I purchase a GlobalPost shipping label?

GlobalPost is available on shipping platforms like ShipStation, Stamps.com, Endicia, ShipWorks, ShippingEasy, and more.

What shipping services do you offer?

GlobalPost offers international shipping services with global coverage, DDP and DDU options, flat-rate pricing, and flexible tracking for a smooth, hassle-free shipping experience.

How do I track my package?


Tracking your GlobalPost package is quick and easy! Just visit our tracking page and enter your tracking number to view the latest updates on your package.

How do I purchase a GlobalPost shipping label?

GlobalPost is available on shipping platforms like ShipStation, Stamps.com, Endicia, ShipWorks, ShippingEasy, and more.

What shipping services do you offer?

GlobalPost offers international shipping services with global coverage, DDP and DDU options, flat-rate pricing, and flexible tracking for a smooth, hassle-free shipping experience.

How do I track my package?


Tracking your GlobalPost package is quick and easy! Just visit our tracking page and enter your tracking number to view the latest updates on your package.

Shipping
What is the difference between GlobalPost Economy International, GlobalPost Standard International, and GlobalPost Plus?
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  • GlobalPost Economy International is a cost-efficient international shipping service available for parcels up to 4.4 lbs. that offers tracking into the destination country. It ships to over 220 countries, and buyers are responsible for taxes and duties (DDU – Delivered Duties Unpaid).
  • GlobalPost Standard International includes delivery confirmation (i.e. door-to-door tracking) and is available for parcels ups to 70 lbs. It ships to over 220 countries, and buyers are responsible for taxes and duties (DDU).
  • GlobalPost Plus is an international DDP (Delivered Duty Paid) service for shipments up to 66 lbs from the United States to Canada, Mexico, Australia, New Zealand, Hong Kong, France, Germany, Spain, Italy, the U.K., Ireland, and the Netherlands means that the shipper is responsible for taxes and duties.
  • GlobalPost Go offers a competitive flat rate for shipments to Canada, Australia, New Zealand, and Hong Kong for packages up to 2 lbs. Tracking is door-to-door, with a $200 maximum value of goods and up to $200 coverage against loss or damage. All duties, taxes, and shipping costs are included.
What countries does GlobalPost ship to?
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GlobalPost Economy International and GlobalPost Standard International ship to over 220 countries.

GlobalPost Plus is available for parcels to Canada, Mexico, Australia, New Zealand, Hong Kong, France, Germany, Spain, Italy, the U.K., the Netherlands, and Ireland.

GlobalPost Go ships to Canada, Australia, New Zealand, and Hong Kong.

How are GlobalPost packages tracked?
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GlobalPost tracking capabilities depend on the shipping service purchased.

Economy International: Offers door-to-country tracking updates for your package’s journey up until it reaches the destination country and clears customs.

Standard International, Plus, and Go: Full door-to-door tracking is provided, including a final update upon delivery to the buyer.

Is there a minimum number of packages I must ship?
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There is no minimum requirement for shipping with GlobalPost internationally. Whether you’re sending one package a week or hundreds a day, our competitive rates are designed to suit all volumes. If you regularly ship at least five international shipments per day, you could qualify for up to 30% off through our SmartSaver programs, which include options for pickup, ship-in, or drop-off of your consolidated shipments to our processing facilities.

For cost-effective domestic shipping via GlobalPost’s SmartSaver program, a minimum daily volume of 50+ shipments is necessary for our Edge service and 300+ for Parcel Select.

Learn more or contact us at 1-888-899-1255 for more information.

Do I need to include Customs Forms on a GlobalPost package?
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No. GlobalPost takes the hassle out of international shipping by handling this part for you. At the GlobalPost Shipping Center, our team will apply the necessary international shipping labels and customs form to each package using the information provided by you.

Can duties and taxes be pre-paid with GlobalPost?
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Yes!

GlobalPost Plus allows you to pay duties and tax on parcels shipped to Australia, Canada, Hong Kong, Mexico, New Zealand, France, Italy, Germany, Spain and the UK.

You can also prepay tax and duties on parcels sent to Canada via First-Class Mail International, Priority Mail International or Priority Mail Express International. Visit our Canada Delivery Duty Paid page for details.

Finally, our new GlobalPost Go service lets you ship parcels up to 2 lbs to Canada and Australia for a flat fee that’s inclusive of all taxes and duties!

Package
How are GlobalPost packages tracked?
Accordion Toggle

GlobalPost tracking capabilities depend on the shipping service purchased.

Economy International: Offers door-to-country tracking updates for your package’s journey up until it reaches the destination country and clears customs.

Standard International, Plus, and Go: Full door-to-door tracking is provided, including a final update upon delivery to the buyer.

What is GlobalPost?
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A part of the Auctane family, GlobalPost offers a range of domestic and international shipping solutions through our partnerships with global postal carriers and commercial carriers. These partnerships allow us to offer time and money-saving features not found with traditional international services.

GlobalPost offers the following services:

International

  • GlobalPost Economy International
  • GlobalPost Standard International
  • GlobalPost Plus
  • GlobalPost Go

Domestic

  • GlobalPost Edge
  • GlobalPost Parcel Select
Where is my package?
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Tracking your GlobalPost package is quick and easy! Just visit our tracking page and enter your tracking number to view the latest updates on your package.

Why isn’t my tracking status updating?
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Tracking updates may take time, especially for long-distance or international shipments. Rest assured, your package is still on its way, even if the status hasn’t changed.

Keep in mind that factors like weather, holidays, strikes, and customs can affect updates and cause delays. Some shipments may also have limited tracking once they reach the destination country.

Why hasn’t my shipment been delivered yet?
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Delivery times can vary depending on the service, origin, and destination, ranging from 5-6 days for nearby countries to up to 20 days for farther locations. If your package is delayed, it could be due to weather, customs, or strikes. We sincerely apologize for any inconvenience a delay may cause.

Who should I contact if my shipment hasn’t arrived?
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If your shipment hasn’t arrived within 30 days of the shipping date, please contact the merchant or online store where you made the purchase. They can help investigate the issue and begin the claims process by working with our team.

Pricing
Can I purchase additional insurance coverage?
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Yes, additional package insurance can be purchased, but the total amount claimed for any package cannot exceed the total value of the package.

What is GlobalPost?
Accordion Toggle

A part of the Auctane family, GlobalPost offers a range of domestic and international shipping solutions through our partnerships with global postal carriers and commercial carriers. These partnerships allow us to offer time and money-saving features not found with traditional international services.

GlobalPost offers the following services:

International

  • GlobalPost Economy International
  • GlobalPost Standard International
  • GlobalPost Plus
  • GlobalPost Go

Domestic

  • GlobalPost Edge
  • GlobalPost Parcel Select
How does GlobalPost work?
Accordion Toggle

All GlobalPost packages are first sent to one of our domestic regional shipping centers for international processing and bundling. At the GlobalPost shipping center, we print and apply an international shipping label and customs form using the information you provided. For GlobalPost Economy and GlobalPost Standard shipments, your package is then handed to a postal carrier, such as the USPS, and transported to its final destination.

Do I need to include Customs Forms on a GlobalPost package?
Accordion Toggle

No. GlobalPost takes the hassle out of international shipping by handling this part for you. At the GlobalPost Shipping Center, our team will apply the necessary international shipping labels and customs form to each package using the information provided by you.

Can duties and taxes be pre-paid with GlobalPost?
Accordion Toggle

Yes!

GlobalPost Plus allows you to pay duties and tax on parcels shipped to Australia, Canada, Hong Kong, Mexico, New Zealand, France, Italy, Germany, Spain and the UK.

You can also prepay tax and duties on parcels sent to Canada via First-Class Mail International, Priority Mail International or Priority Mail Express International. Visit our Canada Delivery Duty Paid page for details.

Finally, our new GlobalPost Go service lets you ship parcels up to 2 lbs to Canada and Australia for a flat fee that’s inclusive of all taxes and duties!

How do I file a coverage claim?
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To submit a claim, go to https://www.goglobalpost.com/claim/form.

  • Do not include the shipping cost when filling in the “Claim Amount” field. If the claim is approved, the shipping cost will be added to your total payment.
  • Please do not submit claims for lost packages before 30 days after the shipment date.
  • Claims for damage can be submitted at any time.
  • All claims must be submitted within 90 days after the shipment date.
  • Claims can take up to 3 weeks to be processed. Please contact GlobalPost directly if you have not received a response to your claim within 3 weeks.
Are there any restrictions when shipping with GlobalPost?
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GlobalPost Prohibited & Restricted Items

Certain items may not be eligible for shipment using our services. Eligible shipment items and quantities are generally governed by the origin and destination country’s postal regulations, import and export laws, rules and regulations, and our third party shipping and transportation providers’ rules and regulations. It is your responsibility to comply with all laws, rules and regulations related to your shipment. Ineligible items may be returned, seized, destroyed or disposed of.

Ineligible items include any goods which are prohibited by law or regulation, or any hazardous materials, dangerous goods or other items which are subject to regulation by Title 49 of the U.S. Code of Federal Regulations or as defined by the USPS https://www.usps.com/international/shipping-restrictions.htm. In addition, you may not use the services to ship any items listed below:

  • Aerosols
  • Air bags
  • Alcoholic beverages
  • Ammunition
  • Animals, insects & furs
  • Dry ice
  • Explosives
  • Firearms & other weapons (including imitations or replicas)
  • Gasoline
  • Glues
  • Hazardous materials
  • Hemp-based products (including CBD)
  • Human remains & medical waste
  • Lithium batteries
  • Marijuana (medical or otherwise)
  • Matches
  • Medicines & prescription drugs
  • Nail polish
  • Paint
  • Perfumes (containing alcohol)
  • Perishable items
  • Poisons
  • Tobacco Products (including e-cigarettes, e-cigars, e-hookah, vape pens, advanced refillable personal vaporizers and electronic pipes)

Certain countries and/or third party shipping providers may also restrict the shipment of:

  • Flowers, plants & seeds
  • High value items (e.g., fine art, gemstones, precious metals, jewelry, stamps, coins, cash)
  • Indecent or obscene materials

The lists above are not exhaustive, and they may be updated at any time. Please contact us for additional information about eligible items and quantities.

Support
Can I purchase additional insurance coverage?
Accordion Toggle

Yes, additional package insurance can be purchased, but the total amount claimed for any package cannot exceed the total value of the package.

What is the difference between GlobalPost Economy International, GlobalPost Standard International, and GlobalPost Plus?
Accordion Toggle
  • GlobalPost Economy International is a cost-efficient international shipping service available for parcels up to 4.4 lbs. that offers tracking into the destination country. It ships to over 220 countries, and buyers are responsible for taxes and duties (DDU – Delivered Duties Unpaid).
  • GlobalPost Standard International includes delivery confirmation (i.e. door-to-door tracking) and is available for parcels ups to 70 lbs. It ships to over 220 countries, and buyers are responsible for taxes and duties (DDU).
  • GlobalPost Plus is an international DDP (Delivered Duty Paid) service for shipments up to 66 lbs from the United States to Canada, Mexico, Australia, New Zealand, Hong Kong, France, Germany, Spain, Italy, the U.K., Ireland, and the Netherlands means that the shipper is responsible for taxes and duties.
  • GlobalPost Go offers a competitive flat rate for shipments to Canada, Australia, New Zealand, and Hong Kong for packages up to 2 lbs. Tracking is door-to-door, with a $200 maximum value of goods and up to $200 coverage against loss or damage. All duties, taxes, and shipping costs are included.
What countries does GlobalPost ship to?
Accordion Toggle

GlobalPost Economy International and GlobalPost Standard International ship to over 220 countries.

GlobalPost Plus is available for parcels to Canada, Mexico, Australia, New Zealand, Hong Kong, France, Germany, Spain, Italy, the U.K., the Netherlands, and Ireland.

GlobalPost Go ships to Canada, Australia, New Zealand, and Hong Kong.

How are GlobalPost packages tracked?
Accordion Toggle

GlobalPost tracking capabilities depend on the shipping service purchased.
Economy International: Offers door-to-country tracking updates for your package’s journey up until it reaches the destination country and clears customs.
Standard International, Plus, and Go: Full door-to-door tracking is provided, including a final update upon delivery to the buyer.

Is there a minimum number of packages I must ship?
Accordion Toggle

There is no minimum requirement for shipping with GlobalPost internationally. Whether you’re sending one package a week or hundreds a day, our competitive rates are designed to suit all volumes. If you regularly ship at least five international shipments per day, you could qualify for up to 30% off through our SmartSaver programs, which include options for pickup, ship-in, or drop-off of your consolidated shipments to our processing facilities.

For cost-effective domestic shipping via GlobalPost’s SmartSaver program, a minimum daily volume of 50+ shipments is necessary for our Edge service and 300+ for Parcel Select.

Learn more or contact us at 1-888-899-1255 for more information.

What is GlobalPost?
Accordion Toggle

A part of the Auctane family, GlobalPost offers a range of domestic and international shipping solutions through our partnerships with global postal carriers and commercial carriers. These partnerships allow us to offer time and money-saving features not found with traditional international services.

GlobalPost offers the following services:

International

  • GlobalPost Economy International
  • GlobalPost Standard International
  • GlobalPost Plus
  • GlobalPost Go

Domestic

  • GlobalPost Edge
  • GlobalPost Parcel Select
How does GlobalPost work?
Accordion Toggle

All GlobalPost packages are first sent to one of our domestic regional shipping centers for international processing and bundling. At the GlobalPost shipping center, we print and apply an international shipping label and customs form using the information you provided. For GlobalPost Economy and GlobalPost Standard shipments, your package is then handed to a postal carrier, such as the USPS, and transported to its final destination.

Do I need to include Customs Forms on a GlobalPost package?
Accordion Toggle

No. GlobalPost takes the hassle out of international shipping by handling this part for you. At the GlobalPost Shipping Center, our team will apply the necessary international shipping labels and customs form to each package using the information provided by you.

Can duties and taxes be pre-paid with GlobalPost?
Accordion Toggle

Yes!

GlobalPost Plus allows you to pay duties and tax on parcels shipped to Australia, Canada, Hong Kong, Mexico, New Zealand, France, Italy, Germany, Spain and the UK.

You can also prepay tax and duties on parcels sent to Canada via First-Class Mail International, Priority Mail International or Priority Mail Express International. Visit our Canada Delivery Duty Paid page for details.

Finally, our new GlobalPost Go service lets you ship parcels up to 2 lbs to Canada and Australia for a flat fee that’s inclusive of all taxes and duties!

Experience the unique advantages of shipping with GlobalPost

We go beyond conventional collaborations, effortlessly integrating with your team to amplify your international endeavors. With us, it’s more than just business—it’s a dynamic collaboration that amplifies your vision. Explore a world where ‘international made hassle-free’ is not just a tagline, but a reality.

“GlobalPost has been a game-changer for my e-commerce business. The cost savings and efficiency of their shipping solutions are unmatched. But what truly sets them apart is their exceptional customer service. They’ve got our back every step of the way.”

 

Darrell Steward, Small Business Owner

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